Yahoo Customer Service Issues

Archive 98

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #98. It includes a selection of 20 issue(s) reported March 12, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble accessing my Yahoo account. I suspect it might be password-related. I would like guidance on how to log in correctly as the login system appears to have changed without prior notice. I am concerned about any potential tampering with my account. It is crucial for me to access my emails, as I mainly use my Yahoo account for communication. In case my account is at risk of removal, please inform me as I have important emails stored. I also use a Juno account. I seek assistance to regain access to my Yahoo account or receive clarification on the issue. I am worried that either Yahoo or my email has been compromised. If this matter falls beyond your scope, please suggest alternative sources of help. Thank you. Email: [redacted]
Reported by GetHuman-pjaserv on jeudi 12 mars 2020 07:15
I am having trouble setting up multiple AT&T mailboxes to be accessed through a single login on Yahoo Mail. In the "Mailbox Management" section, I see options to add accounts like Google, Outlook.com, Aol., and Others, but AT&T is no longer listed there. I am wondering if this change is permanent and if there is a way to work around it. Is there an advanced Yahoo version that supports AT&T mailboxes? I believe this issue stems from a disagreement between Verizon (owner of Yahoo) and AT&T. Any advice on how to proceed would be greatly appreciated. Thank you for your help.
Reported by GetHuman-rfkennar on vendredi 13 mars 2020 23:22
I previously explained the situation, but I am still unable to locate my ticket. The issue arose when I inadvertently linked my Yahoo email address with Outlook on Windows 10 without understanding how it functioned. Upon realizing this, I attempted to revert the changes by altering my password and removing my Yahoo account from Outlook. Unfortunately, this action resulted in me being locked out, even after numerous attempts to reset the password. The root of the problem seems to be my wife's Yahoo account under [redacted] When I try to access [redacted], it redirects to her account. This email address is crucial for all my important correspondences, be it medical, business, or personal. Your assistance in resolving this matter would be greatly appreciated. Thank you, Dr. William Letzkus.
Reported by GetHuman-drwhy_ on samedi 14 mars 2020 03:13
I am unable to access my email on my mobile devices after being hacked due to constant password issues. I suspect my account may be blocked for security reasons. Can someone assist me in resolving this matter? Traveling without access to my email on mobile or tablet is challenging, especially being far away from home. I would appreciate any help or guidance.
Reported by GetHuman-danyblue on lundi 16 mars 2020 13:03
Subject: Urgent: Action Required to Verify Your Yahoo Email Hello, I am concerned about the email I received from Yahoo. I currently do not have another email address for confirmation purposes. Yahoo has access to both my home and cell phone numbers. I feel this issue is vital and would appreciate any guidance on how to proceed with the verification process. Thank you. Best regards
Reported by GetHuman4475758 on lundi 16 mars 2020 19:53
This morning, I have trouble accessing my email at [redacted] due to Yahoo repeatedly asking for a verification number. This has happened four times, and it's frustrating. I was switched to Yahoo by AT&T without my consent, and now I'm forced to receive verification codes via phone every time I check my email. This shouldn't be necessary, and I need this issue resolved. Yahoo needs to stop asking for verification codes constantly. Who controls our email accounts? Please fix this immediately.
Reported by GetHuman-slynno on mardi 17 mars 2020 14:09
I kindly seek your assistance. I am unable to access my email, [redacted] It is crucial for my five-year-old bookstore business, holding all related information. Upon entering my email address, I am prompted for a verification code instead of a password, but I do not receive it. The loss of my phone due to a robbery three months ago has led me to this predicament as it was my means of access. I kindly request your help in recovering access to my email. Grateful for any help or suggestions, such as sending the verification code to an alternative email or phone number. I apologize for any language errors and deeply appreciate your support in advance.
Reported by GetHuman-vojvodic on lundi 23 mars 2020 14:16
I am having trouble signing in and keep receiving the message: "Uh oh... We can't sign you in right now. Please try again later." This has been happening since Thursday, March 19th. I have attempted to log in multiple times, but the issue persists. I haven't changed or forgotten my password. I have tried seeking help online but with no success. For any assistance, please contact me via my alternate email, [redacted], as I am unable to access [redacted] at this time. Thank you.
Reported by GetHuman4511284 on lundi 23 mars 2020 14:39
I am unable to access my email account due to an issue with my password. My email address is [redacted] Kindly send the new password to the email provided so I can reset it. I currently use my parents' computer to check my emails as I don't have one at home. There is no banking information linked to this account. I have faced lengthy delays on live chat and the phone support, leading to inconvenience. I request assistance in resetting my password promptly. Thank you. - Cathy
Reported by GetHuman4515461 on mardi 24 mars 2020 00:24
Je m’appelle YEO Miyerkena Penifana et je rencontre des difficultés pour accéder à mon compte Yahoo ([redacted]) que j'utilise depuis presque deux décennies. Ce problème est survenu après la perte de mon téléphone, lequel me permettait de me connecter via l'application ou une clé sur un autre appareil. Je vivais en France jusqu'à récemment et utilisais un numéro français (07 51 04 03 75) pour valider mes connexions. Cependant, avec la perte de mon téléphone, je ne peux plus accéder à ce numéro puisqu'il a été résilié. Actuellement, je suis dans l'incapacité de me connecter à mon compte, raison pour laquelle je vous contacte pour solliciter de l'aide afin de consulter mon compte. C'est un compte que j'utilise depuis plus de quinze ans, donc ma dépendance est significative. Cordialement,
Reported by GetHuman-detouala on mercredi 25 mars 2020 11:46
Hello, my name is Sap Herace, and I am having trouble with my Yahoo account: [redacted] I have been unable to log in for some time because I had activated security on my Yahoo account. When I tried to log in, I would receive a security code on my old phone number, +[redacted][redacted], which I no longer have. The email address of my friend, whom I had set as a recovery account, is also having issues with their Yahoo account. I am completely stuck and unable to access my Yahoo account. I do not understand why I am being asked for my Yahoo password once I enter my email address. They prompt me to choose between receiving a security code via phone or email, but I cannot proceed. Thank you for your assistance.
Reported by GetHuman-sapcarl on jeudi 26 mars 2020 20:52
Hello, I am seeking assistance in reaching out to Yahoo, but I am encountering difficulties. I am employed at a free Internet access center in a small town in Spain. Amidst the pandemic, we are experiencing situations like the current one: a user is unable to access her email account and requires urgent access. Upon entering her email address, she is prompted to input a code she never receives. She is unable to access the associated email account due to forgetting the password from many years ago when she initially created it. Despite attempting to log in via Yahoo applications as advised, she is unsuccessful. While trying to receive an SMS verification, nothing comes through, and an essential icon is missing from the screen. Our attempts to reach out on social media have been futile, and the help services rendered have been unhelpful. What steps should we take next? Thank you for your assistance.
Reported by GetHuman4535450 on vendredi 27 mars 2020 09:58
I am having trouble regaining access to my Yahoo and Facebook accounts. I cannot remember my password, and I need to update my phone number. The original number was [redacted], but I had to change it due to scammers to [redacted]. My current number is [redacted]. I am the account owner, born on November 24, [redacted], from San Juan, Puerto Rico, now living in Miami, Florida. I joined in October [redacted]. When I tried to log into Facebook, I saw a user named "savation" with an email address ending in ten points.com had access to my account. I saw a phone number from Nigeria before. When I recover my account, I will gather information about this individual. My desired email is [redacted], and my current email is [redacted] Please help me recover my account, update my password and phone number, and secure my account as this person is impersonating me and sending inappropriate content to my contacts.
Reported by GetHuman4548824 on lundi 30 mars 2020 01:16
Dear Sirs, We are writing to inform you about issues we are experiencing with your provider. We are a tourism company that sends newsletters to our clients (many of whom are Yahoo contacts) who are NOT receiving our communications. The error message we receive is as follows - [redacted] Message not allowed - [PH01] Email not accepted for policy reasons [[redacted]] Our communications are all informational and comply with all parameters for sending emails, with updated footers and the unsubscribe link always present. The domain from which we send communications is netemails.it, while the company from which we send communications is Viaggi Quasi Gratis. Please advise on what needs to be changed in our newsletters so that we can modify them and make sure they are successfully delivered to all our Yahoo clients' inboxes.
Reported by GetHuman4549990 on lundi 30 mars 2020 11:11
I have been receiving multiple daily messages from Yahoo informing me of attempted access to my account, with password reset codes provided. Despite not having any trouble logging in myself, all the alerts are originating from Vietnam. I am based in Pennsylvania, United States. It is evident that individuals from Vietnam are attempting to breach my account. Fortunately, they have not succeeded thus far. My Yahoo account username is [redacted] I can be reached at area code [redacted] between 10:00 a.m. and 9:00 p.m. Eastern time. Your assistance in addressing these unauthorized access attempts from Vietnam would be greatly appreciated. Thank you, Barry.
Reported by GetHuman-barrywl on lundi 30 mars 2020 20:58
I am writing to address an issue I am facing with accessing my Yahoo account. The email address linked to the account is [redacted] Although I have not used this account in quite some time, I do recall the password. The problem arises as Yahoo does not recognize my password and does not accept it. As a result, I am prompted to answer security questions, of which there are two. I successfully answered the first security question, but I am unable to recollect the answer to the second question as it was set up a long time ago. I have attempted to recover my account through the help desk multiple times, however, each time I am informed that my issue cannot be resolved. I would greatly appreciate any assistance in regaining access to my account, as it contains important files and documents. Feel free to reach me at my other accounts, [redacted] or [redacted] I am eager to hear from you. Best regards, Danijela Zmukic.
Reported by GetHuman4587623 on dimanche 5 avril 2020 14:26
I am frustrated that my Yahoo email account has been hijacked. I urgently need access to important documents for a meeting with upper management in 8 minutes, and this could impact my job. I rely on this account for both personal and professional communication. I've been a loyal customer for over 30 years, and I am disappointed with the lack of customer service support without additional payment. I urgently need my account reinstated to retrieve the necessary files within the next few minutes to avoid potential job repercussions. My contact number is [redacted].
Reported by GetHuman4593618 on lundi 6 avril 2020 17:28
I am experiencing issues with my Verizon email through Yahoo today. While I can receive messages, I am unable to send them due to an incorrect password prompt. I visited the Verizon help page on Yahoo and changed my password, but the problem persisted. Following this, I received a notification from Yahoo stating that I had altered my Yahoo account password. To simplify matters, I_synced the passwords between Yahoo and Verizon. However, another email from Yahoo mentioned that my account may have been compromised. Kindly resolve this confusing situation that has transpired.
Reported by GetHuman-thenormt on mardi 7 avril 2020 00:08
I haven't accessed my account in over 3.5 years. I can't log in because I can't remember the security question "Who is your favorite uncle?" I need access for my Steam account. I can't find a support phone number to call. The email addresses associated with the account are [redacted] and [redacted] I have a new email address I can provide, which is [redacted] If you need to contact me, here is my phone number: +49 [redacted].
Reported by GetHuman-whans on jeudi 9 avril 2020 11:28
My name is Emma Wood. I have an old Yahoo account, [redacted], which I can't access because I forgot the password. I set up [redacted] as the recovery email, but I never receive the verification code despite numerous attempts. How can I reset my password without one? Yahoo charges for customer service calls, which I'm not willing to pay. I hope Yahoo can help me regain access to my [redacted] email. Thank you. Contact me at [redacted] or [redacted]
Reported by GetHuman4613393 on jeudi 9 avril 2020 20:27

Help me with my Yahoo issue

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