Yahoo Customer Service Issues

Archive 92

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #92. It includes a selection of 20 issue(s) reported December 29, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am attempting to regain access to my old Yahoo accounts, but I am unable to do so as I no longer have access to the phone numbers tied to the accounts. I have not accessed these accounts in a considerable amount of time and would like to retrieve my old information. There are two Yahoo accounts linked to different phone numbers that I cannot access anymore. The first email is [redacted], and the second email is [redacted] Despite numerous attempts to access both accounts, they are now both locked. Unfortunately, I am not given the option to reset my password or send a verification code to my new phone number. Urgently needing assistance to regain access to my accounts. Thank you.
Reported by GetHuman-skylaant on воскресенье, 29 декабря 2019 г., 2:16
I was in another country trying to access my email. Unfortunately, I encountered issues with both my email and Facebook accounts. After restarting my phone, I still couldn't access it. When I tried to log in on another computer, I received a suspicious message and was prompted to verify via SMS, which I couldn't see due to phone trouble. It seems like I might have been hacked. Upon regaining access to my email, I discovered that all my emails from the past ten years are missing. This situation is a complete disaster for me. How can I resolve this issue?
Reported by GetHuman4168383 on воскресенье, 29 декабря 2019 г., 11:57
I would like to request removal from a Yahoo Fantasy Football league called "The League" with League ID #[redacted]. My team name is Ghost Rider X, which I have changed to [redacted]. I have tried to have my team removed since no games have been played this year, unlike previous years where the commissioner did not remove inactive teams. Despite requesting removal, my team is still in the league, and the commissioner has not responded. The league seems to be inactive and should probably be shut down entirely.
Reported by GetHuman-bdefeo on воскресенье, 29 декабря 2019 г., 14:31
I have two Yahoo accounts that my ex-boyfriend has hacked into. He also accessed my Facebook account and changed the recovery information. He's now posting revenge porn using my accounts, which is illegal and a breach of my privacy. I need assistance deleting my Yahoo accounts and deactivating my Facebook to stop him from continuing this behavior.
Reported by GetHuman-honeyhou on воскресенье, 29 декабря 2019 г., 17:09
Hello, I am currently unable to access my Yahoo account, [redacted], as I have lost the phone number associated with it along with the device that had it. My Facebook account, which is linked to the Yahoo account, was hacked in the past. Now, when I attempt to log in, they request a verification code sent to my old phone number for access. Unfortunately, I no longer have access to this number, making it impossible for me to open my account. I am seeking assistance as this issue requires a code from a number that is practically lost. I would greatly appreciate it if we could communicate to attempt to recover my account, as I have made some transactions for a game using this account and need to regain access for that specific purpose. Thank you and happy holidays.
Reported by GetHuman-gonever on воскресенье, 29 декабря 2019 г., 23:44
Can Yahoo Search remove a webpage with my personal information if it's unpublished and linked to my unique name? This particular page holds information only I have. I wonder if Yahoo would delete the link to protect my privacy. I need guidance on eliminating a harmful old link from Yahoo's search engine results. How can I start this process? I am willing to share necessary details if it's feasible.
Reported by GetHuman4171057 on понедельник, 30 декабря 2019 г., 2:32
I am trying to access an old Yahoo account that I created a long time ago, but I have forgotten the password. Unfortunately, I no longer have access to the recovery email associated with the account. The only option left for me to receive a confirmation code is through a phone number linked to the account, but the number provided is not mine. I am at a loss as to how to regain access to this account, and it is crucial for me to retrieve the information stored there.
Reported by GetHuman4171708 on понедельник, 30 декабря 2019 г., 7:06
My Yahoo account was closed without my consent following a hacking incident on 12/2 or 12/3. Despite reaching out through calls and emails for 3 1/2 weeks, Yahoo insists it's not my account. The support calls redirect to Manila, and they just forward my case to an "escalation team" in the US, who have not been responsive to my emails. Their response claims there isn't sufficient information to verify me as the account owner. I've requested they quiz me on my security questions or reach out for clarification, but no action has been taken on that front.
Reported by GetHuman4171852 on понедельник, 30 декабря 2019 г., 8:06
BT has outsourced email issue resolution to Yahoo, who are supposed to contact users by phone for help but have not followed up. Despite raising two complaints with BT, there has been no response from Yahoo for three days. The email account [redacted] has been blocked due to suspected suspicious activity. Is there any assistance available? Thank you, Peter Doris. For contact, I can be reached via my Gmail account [redacted]
Reported by GetHuman4172396 on понедельник, 30 декабря 2019 г., 12:05
I created my Yahoo email account, [redacted], when I was in high school ten years ago. I used it for my Xbox account. Over time, I started using Gmail more frequently and eventually forgot about my Yahoo account. I recently tried to access it, but my attempts failed as the email was returned as inactive. Microsoft is sending important emails to this Yahoo account, and unfortunately, they said it cannot be changed. I'm worried that someone else might have taken over the email address and is receiving my sensitive information. This situation is causing me a lot of stress. Can someone please investigate and help me with this issue?
Reported by GetHuman-juppmano on понедельник, 30 декабря 2019 г., 20:18
I forgot my Facebook password and tried to recover it by sending a password reset to my Yahoo email. However, my Yahoo email was deleted due to inactivity. I created a new Yahoo email with the same spelling as the original for Facebook recovery. But I'm not receiving any emails from Facebook at the new account. It’s been a while since I could access my Facebook. I hope you can help me with this. Thank you.
Reported by GetHuman-zunilyaw on вторник, 31 декабря 2019 г., 12:00
I purchased a firewall service online from MK Computer Support Service Inc. Their toll-free number was [redacted], extension [redacted], labeled as (Yahoo Expert Group). I paid $[redacted] for a year of service. However, when I tried to contact them in November, the number redirected me to a service that couldn't assist. I am looking to locate this company to request a refund. Can anyone help track them down through Yahoo Expert Group? Thank you.
Reported by GetHuman-discoher on вторник, 31 декабря 2019 г., 16:42
Dear Sir/Madam, I am a customer with an account on Yahoo.com under the email address [redacted] I have encountered an issue trying to log in from different machines, which prompted a recovery process. Unfortunately, I only used my phone for verification, and it is no longer accessible to me. The phone number associated with my account for verification is +[redacted]77, with no other verification method in place. I have exhausted the available help options on the website and would appreciate any assistance in regaining access to my account. Thank you.
Reported by GetHuman4179783 on вторник, 31 декабря 2019 г., 16:56
I am attempting to access my old email account ([redacted]) that I used as a teenager. When I try to log in with the password I remember, I encounter a message indicating unusual activity and prompting me to verify my identity by signing in. The email provided for verification is also an old one I created when I was 10 or 11, where some letters are starred out. Unfortunately, I do not recall the exact details for this email address. Could someone assist me in gaining access to my old email val.whatever so that I can retrieve some important photos stored there? Your help in this matter would be greatly appreciated.
Reported by GetHuman-valcris on вторник, 31 декабря 2019 г., 19:54
I have been trying to reach out to Yahoo Mail support and have called several Yahoo numbers I found online, but none of the answers I received addressed my issue. I originally created my account when I was 9 in The Philippines but now reside in Belgium. Approximately 4 years ago, I forgot my password and changed the phone number associated with my Yahoo account. Despite my attempts, none of the available services have been able to assist me in recovering my account. I even contacted the Yahoo service number in Belgium and was informed that I was not reaching Yahoo directly. I then tried the number in The Netherlands and received the same response. I am unsure of my next steps and simply wish to delete my account. Whenever I try to log in, I am prompted to enter a missing number which I no longer have access to. This is why I am reaching out here, hoping to find a solution to my problem.
Reported by GetHuman-rkeenfay on среда, 1 января 2020 г., 16:09
I recently encountered an issue while trying to sign in to YouTube. I was prompted to complete a questionnaire and when I tried to sign in afterward, I realized I couldn't remember my password. After reaching out to YouTube, Google, and Microsoft, I was informed that my email account has been locked down for 30 days for identity verification. I have ample evidence to prove my ownership of the email and need this matter resolved promptly. My business heavily relies on the Yahoo email account, and there's a significant risk of irreversible damage if I can't access it soon. If possible, I would appreciate guidance on expediting the verification process. Email address associated with the account: [redacted]
Reported by GetHuman4195104 on пятница, 3 января 2020 г., 17:27
I encountered an issue on YouTube where I was asked to complete a questionnaire before signing in. After doing so, I realized I had forgotten my password. Upon reaching out to YouTube, Google, and Microsoft, I was informed that my email account was locked for 30 days for identity verification. I have ample evidence to confirm ownership of the account and I urgently need a quicker resolution. My Yahoo email contains critical business information, and any delay in accessing it poses a significant risk to my business. I am seeking guidance on expediting the review process. Thank you.
Reported by GetHuman4195104 on пятница, 3 января 2020 г., 17:46
I can view my emails but can't perform any actions like deleting, forwarding, replying, or composing. Additionally, I am unable to access my contacts as they seem to be grayed out and not opening. If Yahoo cannot resolve these issues, I may have to switch to Hotmail and create a new account, which is disappointing. I will have to inform my friends and colleagues that Yahoo is not very reliable.
Reported by GetHuman4189549 on воскресенье, 5 января 2020 г., 19:41
Good afternoon, Today, I received an email from your company, from the address [redacted], regarding updates to data processing in compliance with EU regulations. The email requests to review and accept the updates to continue receiving emails; however, I suspect it is spam. Upon clicking the link to "Consulter et accepter maintenant," I was directed to a site called "fuce-mole.web.app," which seems suspicious. Can you provide guidance on how to ensure the security of my AOL mailbox? Thank you. Alain Corbel
Reported by GetHuman-corbela on понедельник, 6 января 2020 г., 15:46
I have been receiving emails threatening to terminate my account if I don't update through a link provided. Prior encounters with similar emails led to attempted scams. The message appears to be from Yahoo!MAIL, urging me to update to Yahoo mail 7.1 to prevent immediate account termination. It warns that failure to update will result in disabled email addresses. I suspect this to be a fake email as I've encountered fraudulent attempts related to account updates in the past.
Reported by GetHuman4212383 on понедельник, 6 января 2020 г., 23:22

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