Yahoo Customer Service Issues

Archive 86

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #86. It includes a selection of 20 issue(s) reported December 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am having trouble accessing Yahoo from my PC, but I can access it from another one. The error message I see is: "An error occurred during a connection to FINANCE.YAHOO.COM. The OCSP response is not valid (contains a date in the future). Error code: sec_error_ocsp_future_response. The page you are trying to view cannot be shown, the authenticity of the received data could not be verified. Please contact the website owners to inform them of this issue."
Reported by GetHuman4081630 on गुरूवार, १२ दिसम्बर २०१९, रात १२:५८ बजे
I encountered problems with my Yahoo email account on my iPhone. I removed the account from my phone and tried to add it back using the iOS Mail app. When I attempted to set it up automatically, it kept returning to the email options screen. Trying to add the account manually resulted in an error message stating that the username or password was incorrect. I recently changed my password on the web, so I am certain it is accurate. The error message specifically mentions, "the username or password for imap.mail.yahoo.com is incorrect." Despite changing the password again on the web, I still can't reinstall Yahoo Mail. I have restarted my phone multiple times, updated to iOS 13, and even checked my recent activity on Yahoo on my laptop which shows I am logged in. However, I am still unable to access my Yahoo email on my phone despite following all the recommendations.
Reported by GetHuman4082123 on गुरूवार, १२ दिसम्बर २०१९, रात ३:३२ बजे
I am having trouble accessing my Yahoo email account because I have lost my old password. The account is very old and was never updated with additional authorization methods such as phone numbers or secondary emails. When I try to reset the password, Yahoo tries to send a temporary password to the inaccessible account. I am disappointed that Yahoo requires payment to assist in recovering my account due to their outdated system. I aim to regain access to manage the social media accounts linked to this email, but if unsuccessful, it will not be a huge loss as I now primarily use Google, which offers excellent technical support and secure account recovery options like two-step verification.
Reported by GetHuman4082710 on गुरूवार, १२ दिसम्बर २०१९, सुबह ८:१३ बजे
My late husband, Mr. Geevar, used [redacted] as our business email. I still use it for business purposes. Last night, someone accessed the account using the phone number ***** ***34. Despite changing the password multiple times via the recovery email, the intruder still gains access. The recovery email remains unchanged by the intruder. I need assistance in recovering the email or deactivating it.
Reported by GetHuman-geesic on गुरूवार, १२ दिसम्बर २०१९, सुबह ८:२२ बजे
A report for fraud under reference number Pad/19/[redacted] was filed at the Haag Police Department, with damages exceeding €40,[redacted]. An unknown perpetrator used a Yahoo email address to register for an online auction. The authorities are requesting information on the user associated with the email address: [redacted] Glomser Thomas, GI Haag Police Department Höllriglstraße 7 [redacted]
Reported by GetHuman4083148 on गुरूवार, १२ दिसम्बर २०१९, दोपहर ११:०६ बजे
Hi, I am struggling to access my Yahoo email account ([redacted]) as it is asking for verification through an old phone number that I don't have anymore. I do know the email and password, but I never set up a different recovery email. Can I change the old phone number or add another email to regain access to my snowmann113 account? Thank you.
Reported by GetHuman-snowr on गुरूवार, १२ दिसम्बर २०१९, दोपहर १:२१ बजे
A report was made at the Haag police station under the file number Pad/19/[redacted] for deception – with damages totaling over €40,[redacted]. An unidentified person registered using a Yahoo email address for an online auction. Kindly provide the user details associated with the mentioned email address. [redacted] Thomas G., GI Haag Police Station Höllriglstraße 7 [redacted]
Reported by GetHuman4083148 on गुरूवार, १२ दिसम्बर २०१९, दोपहर १:५४ बजे
I have been experiencing delays in receiving responses for a few days now. Yesterday morning, I noticed that my emails on my Yahoo account on my Mac laptop started disappearing from oldest to newest rapidly. This issue is affecting not only my emails but also my saved files. I am down to only 10 emails and they are disappearing quickly. I have seen reports of this being a widespread problem. I urgently need assistance as this is impacting both my business and personal communications. Strangely, this problem is only occurring on my Mac laptop and not on my iPhone. Thank you for your help.
Reported by GetHuman-kathycsm on गुरूवार, १२ दिसम्बर २०१९, शाम ५:५१ बजे
I set up a Yahoo account for my father, [redacted] Due to his limited IT skills, I used my phone number for account recovery. Unfortunately, I forgot the password over time and no longer have access to the old number I provided. It is crucial that we regain access to this email account. The old phone number linked was [redacted]00. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman-verotdi on गुरूवार, १२ दिसम्बर २०१९, शाम ५:५७ बजे
Hello, I have been unable to access my Yahoo Mail account "kevcronin" for a day now as I have forgotten my password. This email account with 17 years of history holds all my medical records, and as a disabled individual who relies on a wheelchair, it is incredibly important to me. Unfortunately, I cannot recover the account through my backup email. I feel like a significant part of my life is now inaccessible. Could you please send a verification number to my UK mobile number [redacted]76 or my new Yahoo Mail account? Unfortunately, I did not add my phone number as a backup when I created the new account, not foreseeing a situation like this. I am deeply distressed by the current situation.
Reported by GetHuman-kevcroni on गुरूवार, १२ दिसम्बर २०१९, शाम ६:३६ बजे
I am trying to help my mom with a tech issue. She got locked out of her email for using the wrong password. Even after changing it on her computer, she couldn't access her account on her phone due to password errors. She ended up deleting and reinstalling the Yahoo app on her phone, resulting in missing contacts. She is still locked out of her account until tonight.
Reported by GetHuman4085745 on गुरूवार, १२ दिसम्बर २०१९, शाम ७:४१ बजे
Hello, I would like to address an issue with my Straight Talk Wireless prepaid phone account. I haven't used the services for 3 months and tried to access it online along with my other accounts like gmail and aol. Even though I could log in from a public library computer and my cell phone, I can't remember the password. The security questions I set up aren't appearing for account recovery. I created a new account and need customer support help. Please contact me at [redacted] I can provide identity proof or passport if needed.
Reported by GetHuman-csiales on गुरूवार, १२ दिसम्बर २०१९, रात १०:१७ बजे
Hello, good afternoon. My Yahoo email was functioning properly until I bought a new phone. I had the store transfer everything from my old phone to the new one, but now my Yahoo emails are missing. I tried to enter a password to recover them, but the password did not work. I searched on Google to access Yahoo and attempted different passwords multiple times, but I was never prompted to reset my password. I am unsure how to retrieve my Yahoo emails now.
Reported by GetHuman-cndawson on गुरूवार, १२ दिसम्बर २०१९, रात १०:२४ बजे
Hello, my name is Von Chan, and I am attempting to regain access to my old account created when I was young. The initial email associated with the account is an auto-generated one, [redacted], with my first memorable email being "bubbles." Despite creating a new email due to finding the previous name juvenile, I was able to use [redacted] for Microsoft, Xbox, and various online games with a password different from the one I used for Yahoo. I am struggling to recall this password. Unfortunately, the recovery email is also a challenge to remember since it dates back to 2[redacted] when the accounts were initially established. I appreciate any assistance provided considering neither email has been accessed in many years. Thank you for your attention to this matter.
Reported by GetHuman-vonchan on शुक्रवार, १३ दिसम्बर २०१९, सुबह ६:०२ बजे
As the administrator of the Yahoo group NZarchchat, I have been facing issues accessing the admin functions due to the login dialog now only allowing an email address for login, which is different from my user ID used to set up the group. The email address associated with the account is no longer valid, though I receive group notifications on my current email. Despite knowing my user ID and password, I am unable to use them with the new login dialog. I have tried to recover the account using both old and current email addresses and my cellphone number with no success. I urgently need access to the administration functions before the potential loss of all group content. If I could find a way to input my user ID in the login dialog, I believe I could resolve this issue.
Reported by GetHuman4088329 on शुक्रवार, १३ दिसम्बर २०१९, सुबह ७:४८ बजे
I am facing difficulties accessing my Yahoo! account, which was likely created around [redacted] or [redacted] when I was a child. Unfortunately, I have forgotten the password and the phone number linked to the account is no longer valid. Despite attempting to verify my identity by answering security questions, I have been unsuccessful. Email: [redacted]
Reported by GetHuman-jaysonpa on शुक्रवार, १३ दिसम्बर २०१९, दोपहर ११:४३ बजे
I haven't used my Yahoo account for a while, but I remember the password. I need to access it to gain entry to other online accounts linked to it, like my Xbox Live account. When I try to log in on my new PC, it recognizes it as a new device and wants to send a confirmation email to my old work email address (I left there five years ago). I simply want to log into my account. The Yahoo account in question is [redacted]
Reported by GetHuman4088940 on शुक्रवार, १३ दिसम्बर २०१९, दोपहर १२:१९ बजे
Hello, I am Mr. Guglielmo Strino from Italy. I am seeking assistance in retrieving the credentials of my deceased brother. The email account in question is [redacted] Unfortunately, to reset the password, a text message is required, but we no longer have access to his phone number. We have attempted to retrieve the same number without success. Is there a way to reset the password under these circumstances? Please let me know if you require any additional information. Thank you for your time and assistance. Best regards, Guglielmo Strino
Reported by GetHuman4090662 on शुक्रवार, १३ दिसम्बर २०१९, शाम ५:४३ बजे
My brother's account got hacked, which I used to verify my League of Legends account. I made the mistake of sharing all the credentials when trying to sell the account, and ended up being scammed. The person I shared the details with also hacked into my brother's Yahoo account to access my League of Legends account. I'm not sure if begging would help, but I really need to recover my brother's Yahoo account. I'm hoping Yahoo can assist me in recovering the account. I'll provide all the necessary information.
Reported by GetHuman-melveraq on शुक्रवार, १३ दिसम्बर २०१९, रात १०:१८ बजे
I have been facing difficulty accessing my second personal email account, which is essential for me as I use it professionally. Due to ongoing harassment from an ex-boyfriend over the past six months, I had to change my phone numbers associated with the accounts. Unfortunately, I can no longer log in to my email to manage it. The email has my old phone number that I no longer have, and I cannot afford the monthly fee to delete it. The email address causing me distress is [redacted] I request help in deleting this account to ensure my financial safety, as my ex has been able to access my accounts in the past despite my efforts to secure them. I am willing to provide any necessary details such as birthdate and possibly a password to facilitate the deletion process. Thank you for your assistance.
Reported by GetHuman4092282 on शुक्रवार, १३ दिसम्बर २०१९, रात १०:३६ बजे

Help me with my Yahoo issue

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