I am writing on behalf of my aunt. her email is *****@***.com. she has been trying to g...

GetHuman2224680's customer service issue with Yahoo from February 2019

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The issue in GetHuman2224680's own words
I am writing on behalf of my aunt. her email is *****@***.com. she has been trying to get access to her account for a while and cannot get in. she says she tried to log in and it told her someone else was trying to log in at the same time and she hasn't been able to get back in since. she isn't very good with technology which is why she's having me help. I'm aware you probably can't share personal information with me since it is not my account but if theres any way you can help us get back into her account that would be great. she wants to make sure she hasn't been hacked because of that messaged she received when trying to log in. she also said she uses her yahoo account to balance her checkbook so she can't see any of that until she is able to log back in. thank you very much for any help you can offer
GetHuman2224680 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman2224680
Feb 16th, 2019 - 8 mons ago
I have an issue with Yahoo too
Fixed
Seen by 8 customers so far
Similar issue to 97694 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman2224680 started working on this issue
Feb 16th 11:30pm
GetHuman2224680 confirmed the issue is fixed. Hooray!
Feb 16th 11:31pm