I still have an active yahoo account but I cannot access it no-how and would like to cl...

GetHuman2202496's customer service issue with Yahoo from February 2019

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Help with my Yahoo issue
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Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2202496 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2202496 can let us know if they help or not.
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Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman2202496's own words
I still have an active yahoo account but I cannot access it no-how and would like to close it permanently since I have an active gmail account now since I could no longer gain access to my yahoo mail. For the life of me I cannot remember the password nor any of the answers to security questions ( even when I think that they have to be right). I am not even sure on the mobile number associated with this account. It has been a very frustrating and unnerving experience since I am not even sure if my account has been hacked so I find myself just hanging in limbo! I have tried multiple times racking my mind over every possible password, answer and phone number but to no avail plus you only get so many tries and then you get cut off and are instructed to try later and that I have exceeded the number of tries allowed!!!! To top all of that off there is no way of contacting them! Kind of idiotic but they have you over the barrel since they want you to prove you are who you say you are! Let's just play the scenario that my account was hacked: so the people who hack my account can make me look like the devil incarnate and I can't do a single thing! Idiotic is the only thing I have to say in regards to that. I run a business and have business contacts and info so in that sense it can be very unnerving if you know what I mean. So following that scenario a little further hackers could malign my business name and personal name and cause a great deal of problems-potentially having to close down the business. If you think that is a bit far fetched I beg to differ since I know from other people who I have talked with that this is happening. So if there is a way you could help that would be greatly appreciated. The more time goes by the more I forget as far as content of my yahoo account so that just amplifies the problem. I can give a new gmail email account plus a mobile number and they can quiz me on content for verification if that is what they need, I'm ok with that.

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Customer service issue
Reported by GetHuman2202496
Feb 13th, 2019 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 96884 others
0 customers following this


GetHuman2202496 started working on this issue
Feb 13th, 2019 9:59pm