Hello, * *I'm having serious problems with my Yahoo account that I feel are being unadd...

GetHuman-sasanka's customer service issue with Yahoo from October 2018

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Hello, * *I'm having serious problems with my Yahoo account that I feel are being unaddressed. I spoke with the help line for ** minutes and both representatives I spoke with refused to help me or take my issue seriously. I am messaging here hoping to get some actual assistance.* *Around ** years ago, I opened a Yahoo Mail account and used it for some time before switching to another email client.* *I now do not remember the password to that account.* *I would like to delete the account.* *Pressing for my password takes me to an error message that reads "Uh-oh... We can’t sign you in right now. Please try again in a while."* *I want to be very, explicitly clear about what actions I've taken to address this, so that I don't get a message recommending the same things I've already done.* *First, some clarifiers:* **. My Yahoo ID is sasanak*****. When I attempt to log in, Yahoo recognizes this ID as valid**. I do not remember the correct password (or the password has been changed by someone else)**. If I press "I forgot my password" the error message above appears.* *Now, here are somethings I've tried:**. I've tried clearing my cookie and cache**. I've tried using a private browsing window so that cookies wouldn't be loaded.**. I've tried logging in on Google Chrome**. I've tried logging in on Microsoft Edge**. I've check to make sure I have a good internet connection**. I've tried using a different device on the same wifi**. I've tried using a different device NOT using the same wifi (my phone with the wifi turned off, using cellular data)**. On my phone, I've tried the Yahoo Mail app**. On my phone, I've tried the Google Chrome app***. On my phone I've tried the Safari app***. I've tried waiting a week and trying all of these same things again* *Nothing has produced different results.* *I called the help line, which told me that I would need to pay money for them to help me, or I could do it online for free. I explained that I would love to do it online for free, but the system isn't letting me. I was told by the first representative ("Eric", who I spoke to ********** at around *:**) and by "Eric's" "supervisor" ("Leo", who I spoke to shortly after") that there could only be * causes for this problem:* **. My device**. My internet**. The server* *I was told that because they haven't had any server issues reported, it couldn't be **. I feel that I've effectively ruled out ** and **.* *I was told there was nothing else it could be.* *The representatives I spoke to were clearly just trying to do their jobs, but they failed to listen carefully to what I was saying and would repeatedly, over and over, recommend the same things that I had already explained I'd done many times.* *They refused to provide me with last names or employee numbers so that I could file a complaint.* *They said that in all of the Yahoo company, their phone number was the only place whatsoever that I could go to for help (which I clearly do not believe to be true, since I'm contacting you now).* *All I want is to delete my account. If I could speak to someone on the phone and confirm my identity and have them delete it, that would be wonderful. If I could do it myself online, I would love to. But I've been given ZERO help with something that I feel should be a request.* *I would appreciate any help you can provide urgently.
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Customer service issue
Reported by GetHuman-sasanka
Oct 19th, 2018 - 25d ago
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Oct 19th 9:25pm
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Oct 19th 9:25pm