Customer support doesn't understand what I need!

GetHuman-jagplf's customer service issue with Yahoo from August 2018

13 views | 46756 similar | 0 following
Help with my Yahoo issue
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The issue in GetHuman-jagplf's own words
I am trying to log in normally, without being asked if this is my first time signing in with my device every time. ... For the last couple of months, every time I try to log into my mail, I get the whole "First time signing in with this device?" thing. NOTHING has changed on my end...always and only use it at the same two places ...work and home, so I don't know why it keeps happening! Contacted Yahoo via email a few times, and not a SINGLE PERSON understood what I was saying, and just gave me formulaic or completely WRONG bs that had nothing to do with what I was asking. I'm sick of this and want it taken care of, once and for all!
Every time I got correspondence back on this issue, it was blatantly obvious that no one took the time to fully read what the problem was, and if they did, they didn't understand what I was saying!
I'd like them to actually answer the **** question and give a real solution since there's nothing to read on their site about solving this problem.
I've been with Yahoo probably twenty years...back when you could actually talk to someone!
I've tried Yahoo Help a few times....which turned out to be NO help whatsoever.
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Customer service issue
Reported by GetHuman-jagplf
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 46756 others
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Timeline

GetHuman-jagplf started working on this issue
Aug 26th, 2018 6:28am
GetHuman-jagplf indicated the issue is not fixed yet.
Aug 26th, 2018 6:30am
GetHuman-jagplf indicated the issue is not fixed yet.
Aug 26th, 2018 9:45am
GetHuman-jagplf indicated the issue is not fixed yet.
Aug 26th, 2018 9:47am
GetHuman-jagplf indicated the issue is not fixed yet.
Aug 27th, 2018 8:36pm
GetHuman-jagplf indicated the issue is not fixed yet.
Aug 29th, 2018 5:38pm

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