HELP! My e-mail folders have all disappeared.

GetHuman-dpfiling's customer service issue with Yahoo from August 2018

Help with my Yahoo issue
The issue in GetHuman-dpfiling's own words
I noticed that my folders were gone while signed in to my email. ... About a week ago, I noticed that my emails were not quite right -- some seemed to be missing. Upon further investigation, I noticed that ALL of my folders were gone. I have sent * requests over the past few days asking for information and help and, to date, have received no help and only a canned response that you have received my request. I have folders with information that goes back years and I cannot duplicate this information. I need all of my folders back and I need them now! I don't know if there are legal remedies, but even so, that does not replace the lost information in my missing folders. Please fix this problem and restore my email folders. Thank you.
I have dozens of folders with irreplaceable information (phone numbers, jobs information, personal contacts, business and health information, class reunion information, etc.) stored in these folders. Much of this information has been collected over years and is not easily replaceable, if at all.
I would appreciate it very much if you can find my folders and restore them. I desperately need the information that is stored in them.
I have been a customer of Yahoo for many, many years and, to this point, have always had the highest level of service and reliability. This is not what I expected from Yahoo. I have sent a minimum of four requests over the past week and, to date, have had nothing more than a canned response stating that my request was received and to give them eight hours. I can find no other responses.
My computer guru was here on two occasions trying to restore my missing email folders and has concluded that the problem is with Yahoo.
I have an issue with Yahoo too
How GetHuman-dpfiling fixed the problem
I was unaware that Yahoo and SBCglobal had separated their email accounts. Somehow, I got signed into SBCglobal and out of Yahoo. My computer guru found this problem and we fixed it.
Please help with my Yahoo issue
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Customer service issue
Reported by GetHuman-dpfiling
Aug 16th, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
GetHuman-dpfiling shared how to fix
Seen by 7 customers so far
Similar issue to 44160 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-dpfiling started working on this issue
Aug 16th, 2018 8:09pm
GetHuman-dpfiling confirmed the issue is fixed. Hooray!
Aug 17th, 2018 12:33am
GetHuman-dpfiling confirmed the issue is fixed. Hooray!
Aug 17th, 2018 9:20pm