I use Outlook **** on my PC and move my messages to folders in a seperate datafile so I...

GetHuman988376's customer service issue with Yahoo from August 2018

5 views
 | 
43362 similar
 | 
0 following
Help with my Yahoo issue
GetHuman988376's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman988376 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman988376 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman988376's own words
I use Outlook **** on my PC and move my messages to folders in a seperate datafile so I can save the .pst at the end of the year. Outlook DOES NOT receive email when the box is checked to keep a copy on the server. The error msg from Outlook when trying to read the Yahoo server is "Receiving reporting error (*x********): your email server does not have the features required for messages to be left on the server," also when the box is checked, Yahoo webmail receives the emails in the inbox and my phone outlook receives the emails in the inbox.*If I uncheck the box, the Outlook inbox on my pc DOES receives the email however the Yahoo webmail DOES NOT receive the emails -INBOX IS EMPTY, and the Yahoo webmail Trash folder DOES have the emails, in addition my phone does not recieve the emails, "inbox empty" message and I have no access to the server trash folder from my phone unless I delete an email from my phone. **Summary, the work around until you get this corrected is I check the box in Outlook **** on my PC to "leave a copy on the server," outlook on my pc fails to receive emails, my Calendar and Contacts in Outlook is synced with Gmail Calendar and Contacts so I can get my Calendar and Contacts on my phone kept in sync, and I now use Yahoo mail on my phone for email.**I want to receive email the way I did when AT&T was partnered with Yahoo, with Outlook **** on my PC and the box checked "leave a copy on the server," with Webmail on my PC, and with Outlook on my Phone Outlook with email, Calender and Contacts. At the end of the quarter, I move the email not move to a seperate Datafile .pst and use Webmail to delete the previous quarter's emails to keep from filling up the space allocated to my email address on the server. Is this possible? The most important is my phone in sync with email and calendar and contacts in Outlook and the ability to retain all emails in a .pst file so I can reload them when I need verification for an issue.
GetHuman988376 did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman988376 fixed the problem
We are waiting for GetHuman988376 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Yahoo's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Yahoo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman988376 fixes it.
This email address isn't valid

Yahoo

Customer service issue
Reported by GetHuman988376
Aug 13th, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
Seen by 5 customers so far
Similar issue to 43362 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman988376 started working on this issue
Aug 13th, 2018 11:39pm
GetHuman988376 indicated the issue is not fixed yet.
Aug 13th, 2018 11:39pm
GetHuman988376 indicated the issue is not fixed yet.
Aug 14th, 2018 3:25pm