I received the email from Yahoo to update my credit card info. I used the link the Yaho...

GetHuman-fmcclain's customer service issue with Yahoo from August 2018

Help with my Yahoo issue
Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman-fmcclain's own words
I received the email from Yahoo to update my credit card info. I used the link the Yahoo email provided to update my credit card info but it did not work. Can you help? Below is the email I received from Yahoo:**Hi Frank McClain,*Your subscription to Yahoo Mail Pro has expired and we are unable to process your payment. To renew your subscription, please go to https:**payments.mail.yahoo.com and update your payment information.*As a Yahoo Mail Pro subscriber, you enjoy an ad-free inbox and priority customer support.*If you no longer want to subscribe to Yahoo Mail Pro, please cancel your subscription by going to https:**payments.mail.yahoo.com. If you do not make any changes, we will continue to try and renew your subscription using your current payment details.*If you have any questions, please refer to our help pages where you can also contact our dedicated Customer Support Specialists.**Thanks again for being a Yahoo Mail Pro subscriber.**- The Yahoo Mail Team
GetHuman-fmcclain did not yet indicate what Yahoo should do to make this right.
I have an issue with Yahoo too
How GetHuman-fmcclain fixed the problem
I had to use my PayPal to renew my Yahoo service instead of renewing with my credit card.
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Yahoo

Customer service issue
Reported by GetHuman-fmcclain
Aug 12th, 2018 - a yr ago
I have an issue with Yahoo too
Fixed
GetHuman-fmcclain shared how to fix
Seen by 9 customers so far
Similar issue to 42954 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-fmcclain started working on this issue
Aug 12th, 2018 9:23pm
GetHuman-fmcclain confirmed the issue is fixed. Hooray!
Aug 13th, 2018 11:11pm
GetHuman-fmcclain confirmed the issue is fixed. Hooray!
Aug 15th, 2018 10:52pm