Yahoo Customer Service Issues

Archive 20

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #20. It includes a selection of 20 issue(s) reported July 10, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Devon Hicks from Air Tindi in the Northwest Territories, Canada. We utilize Presentation Point for our check-in displays which feature current weather in Yellowknife and the destination communities we fly to. The weather reporting from your feed that populates our displays has suddenly stopped working a couple of weeks ago, rendering our displays nonfunctional. While we can still access the weather site, the locations appear blank. I am reaching out to request assistance in resolving this issue promptly. I have provided links to the weather feed for the affected communities, including Lutselke, Whati, Gameti, and Seven Spruce Golf Course. Unfortunately, I cannot find Wekweeti on the weather site anymore. Your prompt attention to this matter would be greatly appreciated to restore the functionality of our displays. I am hopeful that this is just a temporary glitch. Thank you, - Devon
Reported by GetHuman-devonhi on mardi 10 juillet 2018 16:50
I recently switched to a new phone and I can't remember my old Yahoo password. I've tried following the tutorials to reset it, but I keep running into issues. After I enter the new code, I can access my account but I can't find a way to reset the password. I've been unable to reach anyone over the phone for help. I really need to reset the password as I use Yahoo for an app that requires it, alongside my Google password. Even though I can access my Yahoo account and read my emails, I'm stuck on resetting the password. I believe I initially set up the account on a laptop that's no longer functional.
Reported by GetHuman867874 on mardi 10 juillet 2018 20:12
I suspect fraudulent activity involving my husband's Yahoo email account: [redacted] As his wife, I am seeking assistance. Due to my husband's memory issues, I am now managing his smartphone. We recently relocated to Bandon, Oregon and encountered a problem with our royalty check from a publishing company. Despite updating our address, the check never arrived. After contacting the company, I was informed they had reissued the check but sent it to a Flint, Michigan address. They received an email from someone posing as Loren Pope with the email [redacted], containing the incorrect address. It's crucial to note that my husband's email lacks the period after "Loren." I am seeking guidance on how to address this issue since I am not adept with technology. Thank you for any assistance you can provide.
Reported by GetHuman-pennylpo on mardi 10 juillet 2018 20:28
I have already corresponded with your support team. I have two email addresses: "[redacted]" and "[redacted]" I am encountering issues accessing both accounts. When trying to log in with the first email, I'm prompted for a verification code to be sent to my second email due to not being logged in anywhere. Conversely, logging in with the second email triggers a request for a verification code to be sent to the first email because of suspected suspicious activity. This situation is preventing access to important emails in both accounts. Please assist in resolving this matter promptly as it is frustrating and nonsensical. Contact me at "[redacted]" Thank you, Kyle.
Reported by GetHuman858469 on mardi 10 juillet 2018 22:44
I am having trouble accessing my email account at [redacted] Although I know my email address and password, the system prompts me to verify my identity, which I am unable to do because I recently changed my phone number. As a result, I can no longer receive the verification code on my old phone number. I also have an alternative email at [redacted], but I cannot recall its password or update it with my new phone number. The system is sending emails to my Yahoo account, which I am locked out of, despite knowing my password. I am considering creating a new email account to seek help with this issue. I am unsure how to resolve this situation and would appreciate assistance regaining access to my account.
Reported by GetHuman868481 on mardi 10 juillet 2018 22:52
My email appears to have been hacked, most likely due to the password being compromised. I suspect my son has taken control of it. The password has been changed, and I don't recognize the verification email. Each time I try to resolve it, I keep getting the verification email, leading me in circles, which is frustrating. I want to regain access to my email, [redacted], where the password was Heaven17. Please contact me through a different email to ensure the hacker does not see my attempts to reclaim my account. For verification, my phone number [redacted] is different from the one on file. You can reach me at [redacted] Your assistance is greatly appreciated. Best regards, A.
Reported by GetHuman-agjackso on mercredi 11 juillet 2018 19:26
I need help recovering access to my Yahoo email account, [redacted] I recently lost my cell phone ([redacted]) and am struggling to retrieve my emails. Despite having the correct password, I am unable to access my account through the app on my lost phone or this computer. The recovery options of sending a text, notification, or calling my lost phone are not possible. The only remaining choice is my old alternate email, but I haven't used it in about a decade and cannot access it. This email account is crucial to me as it holds important emails, photos, family matters, and legal notes accumulated over 15+ years. I urgently need to regain access to my account. Please send a retrieval code to [redacted], which is connected to the same email account, or reset my account for me to enter a new password without recognizing my new device. Thank you for your help in resolving this frustrating issue.
Reported by GetHuman872341 on jeudi 12 juillet 2018 01:23
I am reaching out because I am facing challenges trying to reach Yahoo, which is proving to be more difficult than expected. I have been attempting to contact Yahoo for an extended period regarding my decade-old account under the email address [redacted] Unfortunately, I no longer have access to the account or the security questions associated with it. Is there an alternative method to regain access to my account? I am willing to provide identification if necessary, as my goal is to access this account to delete an old Facebook account linked to it. Any assistance in helping me regain access would be greatly appreciated. If redirecting me elsewhere is required, please let me know. The information provided in the articles has not been helpful in my case, so contacting Yahoo directly seems necessary. Thank you for your attention to this matter. Best regards, M. Puducay
Reported by GetHuman872724 on jeudi 12 juillet 2018 05:25
I lost my phone at Las Vegas Airport, which is such a bummer. I got a new "burner phone" and a new number. However, Yahoo is not allowing me to edit my lost phone number to add the new one. I have been trying for hours to access my Yahoo mail account to update my phone number from [redacted] to [redacted]. Please reach out to me at [redacted]. Your assistance in guiding me on how to access my Yahoo mail account would be greatly appreciated. I have tried every help page with no luck. Please help me out, as I am getting extremely frustrated with this situation. Thank you so much for your help, and may you have a blessed week. Your support means a lot to me. Thank you.
Reported by GetHuman-broafing on jeudi 12 juillet 2018 10:24
I found two suspicious emails in my spam folder. One claims my Yahoo account will be deactivated, and the other warns about spam emails being sent from my account. I replied to the first one before noticing the second email. I explained I have not been sending any emails lately and that I suspect someone has accessed my information. I mentioned I will change my password to address the issue. I am uncertain about what to do next.
Reported by GetHuman-jackburp on jeudi 12 juillet 2018 17:31
I would like to permanently delete one of my Yahoo email addresses. The Yahoo email address I want to get rid of is [redacted] This email address has someone else's birthdate, and I am unable to change it in the personal profile section of that account. Additionally, when I receive emails on this account, I see the name Timothee Girard on the screen. It seems like Timothy Girard was the previous owner of this email before it was generated for me by Yahoo a few years ago when I was dealing with fraud on my previous email address, [redacted], which I could no longer access.
Reported by GetHuman-ovidiand on jeudi 12 juillet 2018 20:39
I am currently using Yahoo basic and am interested in upgrading to a paid subscription. However, I am experiencing difficulties changing or recovering my password through the system, despite providing correct answers to security questions. I have written these details down when I first set up my Yahoo mail account and know they are accurate. If upgrading to a paid account will allow me to create a new password without referencing the old one and transfer my basic account emails, that would be ideal. This is important to me so that I can set up email downloads to Mac Mail. Though I can currently access my Yahoo mail through the "remember me" feature, I am unable to reset my password using your system. I am hoping to upgrade for technical support. Thank you, Brian W.
Reported by GetHuman-scbrian on jeudi 12 juillet 2018 21:25
I have forgotten my Yahoo password and no longer have access to my old phone number. I recently replaced my phone and backed up the data to the new phone. When I tried to set up my email account, it asked for the password for my Yahoo account, [redacted] This password has been forgotten because it was set a long time ago. It is crucial for me to retrieve access to this account as there is a lot of important family information stored in it. I managed to fix another Yahoo email account, [redacted], since I remembered the password for that one. I updated the phone number associated with it to avoid facing this issue in the future. I appreciate any help in regaining access to my main Yahoo account. Thank you, Abbas Neamati.
Reported by GetHuman-abne on jeudi 12 juillet 2018 22:12
I am Anindya Chakraborty from Sodepur, Kolkata, West Bengal, India. I forgot my Gmail account password and lost the phone number and SIM card linked to the security settings. I provided my Yahoo email ([redacted]) for security of my Gmail account ([redacted]). I am currently trying to recover my Gmail using the Yahoo email but have not received any verification mail from Gmail. This has happened twice before and I resolved it using the same Yahoo email. Both my Yahoo and Gmail accounts are crucial for me. Your prompt assistance is greatly appreciated.
Reported by GetHuman-luckyani on vendredi 13 juillet 2018 07:07
I have misplaced my phone and urgently need to retrieve some time-sensitive documents. However, I am unable to access my email as the recovery process requests the missing 2 digits of my phone number, which I do not have. Despite knowing this, it insists I need access to my phone. It seems my documents are inaccessible without it. Can't Yahoo simply ask more detailed questions to verify my account instead of relying solely on my phone number? I suggest sending any email communications to my wife, Lynds, who can be reached at [redacted] and still has phone access. My email is [redacted] for any correspondence. Thank you for your assistance in this matter.
Reported by GetHuman877007 on vendredi 13 juillet 2018 12:55
I am having trouble accessing my original email account [redacted] The recovery email method doesn't seem to be working, and the phone number associated with the account is outdated. I believe my original password was Tasha.93, but I was prompted to change it by Yahoo and have since been locked out. Access to this email is crucial for me to recover another account linked to it. Any assistance in helping me regain access would be greatly appreciated.
Reported by GetHuman-tashathe on vendredi 13 juillet 2018 21:52
I recently closed my Yahoo account that I created in [redacted] but realized I hadn't saved important sentimental information like family pictures. I closed it around 9:45 am EST and immediately regretted it. I tried to recover it using Sign In Helper, but it seems like it was deleted. The information on there is private and critical to me. Can you please advise on how I can retrieve it? I can provide the password for this account, which I changed today at 9:30 am for security reasons. Thank you.
Reported by GetHuman-madhusiv on samedi 14 juillet 2018 14:03
Hello, I am seeking assistance with accessing my wife's Yahoo account registered under [redacted], which was created approximately 25 years ago. The account recovery settings are not providing relevant information. The issue is that the recovery account was set up as [redacted] with an extra 'm' instead of using a different email. It appears that during the time of account creation, having multiple email accounts was less common. Surprisingly, Yahoo permitted the creation of an email with an incorrect format. We would appreciate any help in recovering her account. Thank you.
Reported by GetHuman880798 on samedi 14 juillet 2018 17:24
I am having trouble accessing my Yahoo email account. When I try to log in, I receive a message saying the account can't be found or doesn't exist. This issue is affecting all my devices and emails. Additionally, I had other email addresses linked to my Yahoo account, but I am unable to access my Yahoo mail through those alternate addresses as well.
Reported by GetHuman-pharman on dimanche 15 juillet 2018 11:42
I am facing difficulty recovering my Yahoo email account. None of the alternate emails or recovery numbers are working as I failed to update them. Despite entering the correct password, I am blocked due to apparent "suspicious activity" and asked to verify my identity. This email is crucial as it is my primary address linked to all my social media accounts. I urgently need access. Yahoo, please assist. I suggest using the secret question for verification purposes.
Reported by GetHuman-leizlect on dimanche 15 juillet 2018 13:49

Help me with my Yahoo issue

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