I have had yahoo mail for years. I had one account guinnesslass****@yahoo for years and...

GetHuman803634's customer service issue with Yahoo from June 2018

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The issue in GetHuman803634's own words
I have had yahoo mail for years. I had one account guinnesslass****@yahoo for years and a newer account lindalaprise@yahoo. I received a new phone and the app was not working. I deleted the app after several attempts and cannot access my email due to the account key it will not allow me to access either. I have a lot of important things I am needing to access including emails between my father and I who recently passed from a massive heart attack. I did not update my phone number in the account to access it and it used to have security questions you could answer to access the account in the event of a lost password. I did not have that option. Is there any way to get help to recover my accounts? Or are they completely lost?
GetHuman803634 did not yet indicate what Yahoo should do to make this right.
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Yahoo

Customer service issue
Reported by GetHuman803634
Jun 20th, 2018 - a yr ago
I have an issue with Yahoo too
Not resolved
Seen by 17 customers so far
Similar issue to 19766 others
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman803634 started working on this issue
Jun 20th, 2018 4:22pm