Unable to log into mail account - inconsistent information

GetHuman-porombka's customer service issue with Yahoo from May 2018

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-porombka's own words
Login ... I cannot access my mail account Thomas*P*****@***.com any more. System says this account is unknown, but when I try to create a new account under the same name, system says this account exists already.**I need this account urgently as i am working withe the United Nations' Human Rigts Council and am currently involved in a lawsuit. Please do help me urgently to recover my mail account (and the mails therein).*Sincerely yours*Thomas Porombka
The information is inconsistent.*I know I do have an account, but when I try to login I am told that the account is unknown.*When trying to create a new account with the same name, I am being told that the account already exists.
Restore the access to my account which I need urgently
Don't remenber how long. At least ** years. When I moved to Greece four years ago I changed my address from yahoo.com to yahoo.gr
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Customer service issue
Reported by GetHuman-porombka
May 27th, 2018 - 6 mons ago
I have an issue with Yahoo too
Fixed
Seen by 7 customers so far
Similar issue to 298 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-porombka started working on this issue
May 27th 1:44pm
GetHuman-porombka indicated the issue is not fixed yet.
May 29th 9:32am
GetHuman-porombka indicated the issue is not fixed yet.
May 29th 9:33am
GetHuman-porombka indicated the issue is not fixed yet.
May 30th 5:03pm
GetHuman-porombka indicated the issue is not fixed yet.
May 30th 5:07pm
GetHuman-porombka indicated the issue is not fixed yet.
May 30th 5:08pm