Hi*This is Roya.*Actually my english is not good and I have a big problem. I am so sad...

GetHuman-r_nate's customer service issue with Yahoo from May 2018

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The issue in GetHuman-r_nate's own words
Hi*This is Roya.*Actually my english is not good and I have a big problem. I am so sad.*Pleaseeeeeeee help me.*About * months ago I was using a H*o number (sim card) and I didn't charge it for a limited time because I didn't need it. (**********)**so, when I wanted to charge it, I anderstood H*O company didn't let me and they told me, you have to buy a new sim card and I did it.*Now, my phone has broken and I bought a new phone but I DONT have access my email.**Do you know why?*Because, when I wanted to sign in my email, yahoo send me Account key to my previous cellphone or sms to my previous number(**********) and I have to verify one of them for accessing to email and NOW I dont hav any of them.**This happened because my English is too bad.*Actually, my email is very very very important for me because all of my life is into.**Actually I have another email but this email is my most important email.**please help me for recoverying my email*Thank you for your helping.**My new phone number is (************)*Another my email is (*****@***.com)
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Yahoo

Customer service issue
Reported by GetHuman-r_nate
May 1st, 2018 - a yr ago
I have an issue with Yahoo too
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Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-r_nate started working on this issue
May 1st, 2018 5:19pm