Please help!!! I had a yahoo account for years and I have forgotten my password for the...

GetHuman633761's Account Access issue with Yahoo from April 2018

21 views | 14215 similar | 4 following
Help with my Yahoo issue
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GetHuman633761's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman633761 will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman633761 can let us know if they help or not.
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Before contacting them, items GetHuman633761 may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman633761's own words
Please help!!! I had a yahoo account for years and I have forgotten my password for the account. I tried to reset it this morning but to add it insults and Jerry the phone number that I last had on there I remember the digits however I no longer have access to the phone number. I need to determine what I can to take gain access back to my account. My mother passed away and that account has several emails and pictures from her and then I desperately need to access. Is there another way to access where I can enter security questions or something to verify my identity? Like I said I knew the one phone number but that’s no longer valid as I switched Phone numbers and providers. This really is critical as I really need to get those emails and pictures of my mom. I am including my iCloud email below. My new telephone number is ***-***-******My email for yahoo is *****@***.com and my previous phone number was ***-***-**** .**Please please let me know if you can help me!! Thanks so much

GetHuman633761 did not yet indicate what Yahoo should do to make this right.

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Yahoo

Account Access issue
Reported by GetHuman633761
Apr 27th, 2018 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 14215 others
4 customers following this

Timeline

GetHuman633761 started working on this issue
Apr 27th, 2018 10:33am

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