I am told there is an outage at my residence by the automated phone service*and by the...

GetHuman6850335's customer service issue with Xfinity from November 2021

Help with my Xfinity issue
First: share to improve GetHuman6850335's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman6850335 may need:
Address on the account, Last four of social security, and phone number on the account
The issue in GetHuman6850335's own words
I am told there is an outage at my residence by the automated phone service*and by the website when there is not any outage.**The automated phone service hangs up on me.**I can not reach customer service to cancel an extra channels package *and ask about a "franchise fee" I have not been charged previously.**I need to speak to customer service.

GetHuman6850335 did not yet indicate what Xfinity should do to make this right.

How GetHuman6850335 fixed the problem

We are waiting for GetHuman6850335 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xfinity's attention and get better help faster. Tap below to get started.
Having Xfinity issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman6850335
Nov 28th, 2021 - 6 months ago
Not resolved
Seen by 16 customers so far
Similar issue to 607 others
0 customers following this


GetHuman6850335 started working on this issue
Nov 28th, 2021 4:04pm

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians