I am a game pass subscriber and also receive Xbox live through the game pass. When I tr...

GetHuman4852340's Report an Issue with Xbox from May 2020

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The issue in GetHuman4852340's own words
I am a game pass subscriber and also receive Xbox live through the game pass. When I tried logging on to Xbox live, a notice told me my account does not have access Xbox live. When I checked my game pass subscription, it said I was last charged for the game pass on May **. The card on file however is no longer in use, so I thought maybe the account was never charged so I tried changing at card. I was then told there was an error and the card on file could not be switched to the new card. I then tried just cancelling my game pass subscription to reset it with the new card, but I did that I received the same vague error message, and was not able to cancel the subscription either. I am now stuck with no Xbox live or game pass access, and my card has been charged for the month of may.

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Reported by GetHuman4852340
May 21st, 2020 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 17028 others
0 customers following this

Timeline

GetHuman4852340 started working on this issue
May 21st, 2020 1:47pm