A family member had left my xbox one s on for a few hours unoccupied. When I came back...

GetHuman-bsevur's customer service issue with Xbox from July 2019

Help with my Xbox issue
First: share to improve GetHuman-bsevur's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bsevur may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-bsevur's own words
A family member had left my xbox one s on for a few hours unoccupied. When I came back the tv screen was black. I tried turning the xbox off. It made the power off sound, but the light stayed on for the next couple of minutes. Finally, I just unplugged it. When I turned it back on the xbox light came on, but the tv screen remained black. I looked online for a solution. Of course I changed the hdmi cord, plugged it into a different port and then a different tv. Still, the screen remained black. Next I tried holding the power button, as well as the eject button and the pair button. Finally, something popped up on screen. I was given the option to continue, to reset, to power off, or to initiate an offline update. Thinking that the problem was gone, I chose continue since it seemed my screen was working again. However, the screen turned black again immediately after. Upon starting the process over, I chose power off. I got a black screen again, while my xbox was still on. I tried pressing the buttons again and this time I chose to reset but keep the saves, profiles, games, etc. Black screen. Factory reset option? Black screen. I am at a loss now. Everything I have found online tells me to do the things I have already done, and I fear this may have just worsened the problem.

GetHuman-bsevur did not yet indicate what Xbox should do to make this right.

How GetHuman-bsevur fixed the problem

We are waiting for GetHuman-bsevur to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Customer service issue
Reported by GetHuman-bsevur
Jul 5th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 138578 others
0 customers following this

Timeline

GetHuman-bsevur started working on this issue
Jul 5th, 2019 12:09pm
GetHuman-bsevur indicated the issue is not fixed yet.
Jul 7th, 2019 6:59pm
GetHuman-bsevur indicated the issue is not fixed yet.
Jul 7th, 2019 6:59pm
GetHuman-bsevur indicated the issue is not fixed yet.
Jul 7th, 2019 6:59pm