Completely reset my xbox and clicked the option to reset completely because it wasnt l...

GetHuman3060316's customer service issue with Xbox from June 2019

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The issue in GetHuman3060316's own words
Completely reset my xbox and clicked the option to reset completely because it wasnt letting me purchase xbox live with my current card already in my xbox..would only let me take the good debit card off. Long story short. *-Factory reset (clicked option to save all games and apps)*-just made a new account because i couldnt remember old password etc.*- new account made*-uplpad card info again (let me purchase xbox live, * times instead of **-says i cant play my digital games i own and treats it as if i dnt own them. -but all games and apps remained installed*- wont let me play my games that ive purchased digitally. (Pubg, fc*, gtaV) *- shows i have them installed, no updates for any*- still after * hrs i cant get access to my games. *HELP ME BEFORE I SMASH MY XBOX LIKE I DONT WANT TO DO. lol please!!
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Xbox

Customer service issue
Reported by GetHuman3060316
Jun 10th, 2019 - 5 mos ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 132687 others
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Timeline
GetHuman3060316 started working on this issue
Jun 10th 1:47am