Years ago when I got my Xbox ***, my dad created a Microsoft account to be associated w...
GetHuman2896500's customer service issue with Xbox from May 2019
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman2896500's own words
Years ago when I got my Xbox ***, my dad created a Microsoft account to be associated with my Xbox live account. I have now upgraded to the Xbox one, and would like to download my profile onto it. However, I cannot do that, due to the fact that my dad cannot remember the password to the account. Also, the original email used for the account is no longer accessible, and cannot be logged into. Therefore, the “forgot password” option cannot be used. The only way to download the profile would be to guess the password. I also would like to make it so I am the one paying for my Xbox live, as well as my Microsoft account be the one directly associated my Xbox live profile. However, not of this can be done since we have no way of accessing anything... What can Microsoft do about this? Could they simply give us the password to the Microsoft account? We are stumped and would love to use the Xbox One, but cannot at this point due to this issue... The email to the original account which cannot be accessed is “*****@***.com”
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