Xbox Customer Service Issues

I need to cancel my Xbox account because my niece's son accidentally smashed our TV with the controller. We've had the account for almost a year, and I'm not sure about his account or username as I handle all the payments with my credit card. I'm fed up with the expenses for something that no longer works, so I've decided to cancel it. He can play on his own at home, and I'll get him gift cards instead. Please cancel the account and reach out if there are any outstanding charges before my credit card bill is due in June. I couldn't find a phone number after searching for two hours, so please contact me via email. Thank you for your help.

I purchased an Xbox One X in November [redacted]. Unfortunately, the controller is malfunctioning. Whenever I press the left arrow on the D-pad, it acts erratically, making it difficult to navigate or play games properly. Additionally, it lacks the tactile click that the other directional buttons have. Since both the console and controller are less than 6 months old, I believe this issue should be covered by the manufacturer's guarantee. I tried calling yesterday, but the call got disconnected. Thank you.

My 13-year-old son fell victim to a scam by another XBOX user. He was supposed to buy something from this person and was instructed to pay using XBOX gift cards. After providing the card codes, the person blocked him without giving him the item. Upon checking, the cards were already used! I have the receipts for the gift card purchases and would appreciate any assistance. My son, TTV_Monkey4815, saved this money from washing cars and uses it frequently on XBOX. Maybe he could receive some credit for his account. We would be grateful for any help you can provide. Thank you. My name is Yvette. You can contact me at [redacted].

My account was accessed by someone on Monday while I was at the movies, and they sent messages to others getting me banned. I have contacted Microsoft Canada for help, but I haven't received a solution yet. The same incident occurred last night while I was in bed even though I changed my password. Moreover, I am unsure how the messages were resent despite being banned. My Xbox account is under Klaus G Brimley, and I have a case number from Microsoft Canada, which is [redacted]. I urgently need assistance to resolve this matter. Though the ban can remain, I am primarily concerned with securing my account and identifying the individual responsible for these actions so I can pursue legal recourse. Due to the lack of trust in my Microsoft email, kindly contact me using the provided Google email instead.

While playing Dead by Daylight with friends, I unexpectedly encountered lag issues that resulted in unfair gameplay. Despite suspecting my internet connection, everything was stable. The killer took advantage of the situation, confirming our suspicions of lag switching, a form of cheating. Expressing my frustration to the killer, the interaction escalated, leading to my suspension for messaging. I have evidence of the misconduct and our conversation. The player, DeadByLagswitch, is notorious for this dishonest practice without facing consequences, disrupting the game for everyone involved. Your attention to this matter is appreciated. Best regards, Gina

I was able to regain access to my account, but I am still puzzled as to why I experienced difficulty signing in initially. I appreciate the efforts to assist me. Despite attempting various troubleshooting steps like clearing the cache, switching browsers, and resetting my password, I remained unable to access my account. The issue was compounded by the inability to reach out for help to Xbox support due to the need to sign in first. It was a challenging process to connect with a Microsoft representative without account access, taking nearly two days to resolve. I hope this login problem does not recur, as it was frustrating not being able to utilize my account and Xbox Live subscription. I even reached out to Microsoft via email detailing the error message I encountered. This marks the third occurrence within a month, and I anticipate a resolution to prevent future disruptions.

I recently purchased the new World War Z game, but I've been facing issues with it. After initially installing the game successfully, I kept receiving a message the next day stating it required a license or a clean disc, even though the disc was brand new and undamaged. Despite multiple restarts and power downs, the game only worked sporadically. Eventually, due to persistent error messages, I uninstalled the game. Now, when I try to reinstall it, my Xbox doesn't even recognize the disc. Other games work fine on the console. I have tried various solutions without success. I am unsure if the problem lies with the game itself or the Xbox servers. Can anyone advise on how to resolve this issue and successfully reinstall the game? It is frustrating as the game is new, and buying another copy is not the ideal solution.

I have an old Xbox account named adrianki11z that was stored on an Xbox hard drive I've since lost. The account was created using my mom's email. Recently, when I got an Xbox One S, I attempted to recover the account by using my mom's email and clicking on the "forgot password" option. However, I ended up creating a new account inadvertently. I'm seeking assistance to retrieve my original account without creating a new one.

I have a dormant account for my son that we haven't accessed in some time. I suspect it may be locked now, as I've tried to log in and encountered issues. The account email associated with it is: [redacted] The gamer tag linked to the account is: LegitBat[redacted] I believe my son may have caused the account to be locked. The account holds numerous games that I prefer not to repurchase. I've already re-bought four games that were on this account. Despite trying the online account recovery process, I haven't been successful as I lack sufficient information. The known details I can provide are the address: [redacted] Margale Lane, Vista, CA [redacted], the last four digits of the card used: [redacted], and the last remembered password: 3ftsztfJH. Is there a way to regain access to this account online?

I have contacted Xbox support multiple times about an issue with a broken Xbox at my house, which was damaged by my niece's son. The Xbox is billed to my credit card, and I am unable to cancel the account without it being functional. The incident occurred on March 30th, [redacted], and the Xbox was purchased from Walmart in June [redacted] with free service until September. I am disappointed with the lack of response from Xbox, and I expect no charges for a broken device that I have reported three times. It is crucial to address this situation promptly. Thank you.

I purchased [redacted] coins in Apex Legends to buy a season pass. The transaction didn't go through on my bank's website or in the game. I attempted to buy again, assuming a debit card should not allow purchasing without funds. After resetting my Xbox due to advice from my brother, as he suspected a glitch, I still have [redacted] coins in my account. I haven't bought it twice to avoid duplicate charges. I've contacted my bank to dispute the initial payment, as I was charged despite having 0 coins post-purchase. This differs from my previous experiences with in-game purchases. The issue has led to a negative balance and an insufficient funds charge. I seek to notify Xbox about a potential glitch overriding the debit function of debit cards. I've informed my bank about disputing the payment, hoping to get refunded. However, this might not cover the insufficient funds charge. I've encountered this problem on my Xbox One S, which overheats every 10 minutes despite only 5-6 days of use.

Hello, I have unfortunately received an undeserved ban. I was banned after using the phrase “kys” towards Coldplay after they helped win a game (I was on their team and happy). My intention was to be humorous by saying “kys” in one message and then following up with “and come back to life as the second coming of Christ cuz you're my savior” in a second message. If anyone reviewing this could check my account McPingy, which has been banned for 2 weeks, they will see my exchange with Coldplay - he responded with a heart emoji and “ily” meaning “I love you.” This situation is a misunderstanding, and I would appreciate being unbanned as I have a few weeks left to play with my friends (on Xbox) before I leave for navy camp for a few months. Thanks for taking the time to read this. I hope you can see where I'm coming from. Joshua

I purchased the Dark Souls 3 Deluxe Edition at a 75% discount during the Black Friday sales. After owning the game for several months, I encountered an issue where it prompts me to pay again to play. Assuming it was a glitch, I uninstalled the game intending to reinstall it. Unfortunately, upon trying to reinstall, the game is not showing up on my "ready to install" list. I am unsure of what my next steps should be.

I have been unfairly communication banned on Xbox Live due to an incident in Rainbow Six Siege with a player who team killed me. Despite merely inviting them to the party and asking about the team killing, they sent me inappropriate voice messages and then proceeded to ban me from communication. This was quite distressing as I believe I was not at fault, and I even have evidence to support my claim. My Xbox account is RevoltingArmyYT, and my email is [redacted] I urge Xbox to review my case and lift the ban as I feel unjustly punished for someone else's misconduct. This issue has affected my friends too, and I hope for a resolution soon.

I had a negative experience in-game where I was bullied and robbed, leading to a confrontation with the bully. Despite trying to promote peace and follow the game guidelines, I was unjustly suspended by the bully. I attempted to address the situation peacefully, but the bully responded with taunts and name-calling. I am seeking a mutual apology and no suspension for either of us. If Xbox denies this request, it would be fair for the bully to face consequences as well. Being suspended while trying to resolve the conflict feels like bullying. I just want what was taken from me and to move forward. Please reconsider the suspension. Thank you. My gamertag is UMSF Mercenary and the bully's gamertag is MyEyesStayLow.

Hello, I am Sarvesh Premkumar, a member of the North Edison Blue Devils (NJ) baseball team. We have been playing together for some years. This year, we have the opportunity to play at Cooperstown, a renowned baseball hall of fame, for a full week in July. However, the trip costs around $30,[redacted]-$40,[redacted]. I understand you may receive many sponsorship requests, but please consider supporting our team. Your assistance will be greatly appreciated. Thank you.

This whole week, I have been unable to access my profile due to a keyboard issue showing a gray rectangle instead. When trying to add back my account after removing it, I encountered an error 0x801901f4. Despite removing and re-adding my account, I still cannot add it back on the Xbox. Adding a new profile or re-adding my main account results in prolonged loading but no resolution. My account appears without a profile picture in the family settings with limited options. I have been attempting to resolve this all morning, considering a factory reset as a last resort but concerned about losing my data. Apologies for any confusion, but this ongoing issue is causing significant stress.

I received a permanent ban for posting an inappropriate picture. I sincerely apologize for my actions; it was a poor decision influenced by a friend. Regrettably, I didn't consider the potential consequences. I have been using this Xbox account since I got it and have accumulated many valuable items. I am eager to have my account reinstated and will ensure no further inappropriate behavior. My account name is Expiredyogurt40. I acknowledge my immaturity in heeding my friend's advice and posting the inappropriate picture. I commit to never repeating this mistake. I am genuinely sorry and humbly request a second chance.

I had $15 in my bank account to pay for my Android box, which I do every month. However, when trying to e-transfer money to the Android box seller, I couldn't because $13.55 is on hold. I contacted my bank and found out that the Xbox company took out $13.55 for something my son didn't purchase. The bank provided me with a confirmation number, which is [redacted]. I am requesting my money back as my son didn't make any purchases. I've been attempting to call and speak to someone, but the automated system isn't connecting me properly. This situation is frustrating.

I purchased EA Access for $4.99 and downloaded "Need for Speed: Rivals" for $17.99 through my Xbox Live subscription. After experiencing issues, I deleted and re-downloaded the game, but it still doesn't work. I am very disappointed and frustrated. Could you assist me in resolving this matter? If not, may I visit a game store to obtain the game disc in exchange and test if it works that way? I used my credit card for this purchase, and it's not functioning as expected. I would appreciate a refund or a solution to play this game as it's the latest "Need for Speed" release, and I am eager to enjoy it. Thank you for your attention to this matter.