I was trying to find out how much Battlefield * is because our family already owns it a...

GetHuman1865439's customer service issue with Xbox from December 2018

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The issue in GetHuman1865439's own words
I was trying to find out how much Battlefield * is because our family already owns it and for Christmas we had no choice but to buy the Battlefield abd Minecraft Bundles, because that’s all they had left, so since we already own those content I was going to sell the access codes on Graigslist at a discounted price. When I checked on purchase to see how much it is, it just started downloading by itself, it didn’t ask which credit card to use or even to confirm my purchase, it just charged my card (I assume) and started downloading. And let me reiterate I ALREADY OWN THIS GAME AND I HATE IT, so why in at that’s holy in the world waste my hard earned money on it again?!? I am an avid gamer and have been with Xbox, Xbox Gold and Xbox Gamepass since release day of the original Xbox, so I know very well what to do and not to do when it comes to not accidentally purchasing content that I don’t want! By the way the same thing happened a couple months ago with Fallout **, though I wasn’t going to make a big fuss about it since I don’t have it and it looked interesting but to be honest, I’ve Not once played it or even launched the game so I guess it actually was a waste of my money and I’d really like a refund for these two games, if not Fallout I definitely have to put my foot down a demand a refund for Battlefield since I KNOW, KNOW, KNOW I didn’t purchase it it and it is some kind of error or glitch on your end. Let me also inform you that I work in tech sales, servers and troubleshooting and the one thing my coworkers consistently asked me to step in for is people who need help with gameing consoles, gaming accessories and video game advice.

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Customer service issue
Reported by GetHuman1865439
Dec 31st, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 83818 others
0 customers following this
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GetHuman1865439 started working on this issue
Dec 31st, 2018 4:46am

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