I tried to turn on my Xbox as usual and play it, and when I tried to connect my control...

GetHuman1819459's customer service issue with Xbox from December 2018

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The issue in GetHuman1819459's own words
I tried to turn on my Xbox as usual and play it, and when I tried to connect my controller, it wouldn't work. I've tried multiple times to no avail so I thought maybe putting in new batteries would work. I did that and still nothing, then I tried to sync it with my console by pushing the button directly on my console and my remote, one simultaneously, the other when the light was showing that it was trying to sync but still nothing. My remote is brand new, I bought the Xbox One (the white one) and it came with the remote, so there's no reason why it shouldn't work because the batteries were fine, the remote should be fine and I've tried everything but it didn't connect. **I've looked on the help site and it said my remote should be replaced but I don't believe that to be the case, it was working fine all the times before and I tried contacting a representative but it directed me to the help site which didn't help me.

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Customer service issue
Reported by GetHuman1819459
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 78182 others
0 customers following this


GetHuman1819459 started working on this issue
Dec 23rd, 2018 7:31pm

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