I have a xbox *** the color white. I do not use Xbox live. I use my Xbox for single gam...

GetHuman-brianmyr's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman-brianmyr's own words
I have a xbox *** the color white. I do not use Xbox live. I use my Xbox for single game play and to use the Netflix app to watch while I work out. I purchased a new wireless router in August ****. Until then the Xbox connected flawlessly to the router. However, and this is my problem, I bought a Dlink DIR-*** wireless router in August and I have not been able to get a wireless connection. I have tried phoning Xbox and Microsoft support since August with no success. I have gone through the Virtual Help numerous and numerous times only to be brought back to the same stating point. I have phoned Dlink support to make sure my IP, Gateway, DNS, password and basically ever connection issue they could think of and still I can not connect. Dlink has said they have done everything. My internet provider has said this is not their issue because we do have internet. I have gone through the Xbox steps to fix wireless connection issues and still no success. I would really, really appreciate having the ability to talk to a technician to try and help me solve this issue please.
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Customer service issue
Reported by GetHuman-brianmyr
Dec 22nd, 2018 - 10 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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GetHuman-brianmyr started working on this issue
Dec 22nd, 2018 5:29pm