I have minecraft want to play it but cant cuz its not available for some reason.

GetHuman866792's customer service issue with Xbox from December 2018

69657 similar
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman866792 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
GetHuman866792's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (5 mons ago)
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman866792's own words
Play the game ... Hi I have minecraft on xbox one but it says its not available and when i put in the redeem code it says its already been redeemed i tried the new minecraft but it says i have to buy it and the redeem code wont work on that one either.can i get a new redeem code or just send me the new minecraft since the old one is not available anymore.thank you
I own the game but it says its not available.Dont know why it says Minecraft xbox one edition and just minecraft whats the difference?are they * seperate games?
Sending me a new redeem code or making the one I used for it before work
I had an original Xbox and always get the new console cycle
Just the redeem code
I have an issue with Xbox too
How GetHuman866792 fixed the problem
We are waiting for GetHuman866792 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman866792 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman866792
Dec 6th, 2018 - 5 mons ago
I have an issue with Xbox too
Seen by 14 customers so far
Similar issue to 69657 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman866792 started working on this issue
Dec 6th, 2018 8:03am
GetHuman866792 indicated the issue is not fixed yet.
Dec 7th, 2018 8:37am