I have minecraft want to play it but cant cuz its not available for some reason.

GetHuman866792's customer service issue with Xbox from December 2018

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Help with my Xbox issue
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The issue in GetHuman866792's own words
Play the game ... Hi I have minecraft on xbox one but it says its not available and when i put in the redeem code it says its already been redeemed i tried the new minecraft but it says i have to buy it and the redeem code wont work on that one either.can i get a new redeem code or just send me the new minecraft since the old one is not available anymore.thank you
I own the game but it says its not available.Dont know why it says Minecraft xbox one edition and just minecraft whats the difference?are they * seperate games?
Sending me a new redeem code or making the one I used for it before work
I had an original Xbox and always get the new console cycle
Just the redeem code
I have an issue with Xbox too
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Xbox

Minecraft
Customer service issue
Reported by GetHuman866792
Dec 6th, 2018 - 5 mons ago
I have an issue with Xbox too
Fixed
Seen by 14 customers so far
Similar issue to 69657 others
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Type of Xbox
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Timeline
GetHuman866792 started working on this issue
Dec 6th, 2018 8:03am
GetHuman866792 indicated the issue is not fixed yet.
Dec 7th, 2018 8:37am