Hello my name is Tiffany I had preordered Fallout ** July **th I just noticed I couldn...

GetHuman1558911's customer service issue with Xbox from November 2018

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The issue in GetHuman1558911's own words
Hello my name is Tiffany I had preordered Fallout ** July **th I just noticed I couldn’t play so I went to check the messages from Xbox live that’s when I was informed something was going wrong and I needed to check my payment method on this month on the *th unfortunately I’m just seeing this today my son always has to come show me I got messages. Well there’s two problems with this main problem I just wanted the game lol second problem if that’s the case where did my money go it says returned and canceled but no money was returned I still have the Key Bank gift card and I checked to see if the money had just been returned to me and it hasn’t plus I was getting all the Beta and preordered specials so I’m a little confused on why I don’t have the game or my money back to try it again cuz I definitely want the game lol me and my sons addiction lol if someone could please help us ASAP I’d greatly appreciate it thank u very much guys

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Customer service issue
Reported by GetHuman1558911
Nov 14th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 58963 others
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