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Xbox Customer FAQ

Top Answers & How-to Guides

What is Xbox's Phone Number?

The question we are asked most often is about how to talk to Xbox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover a Hacked Xbox Account?

If you believe your Xbox account was hacked, you can recover control of it with little effort. And you should do so as soon as possible...

How Do I Get a Refund from Xbox?

To request a refund for a digital product purchased from Xbox, sign in to your Microsoft account and go to the order history page....
Ask any question you have about Xbox customer service, get an answer now.

Recent Xbox Customer Questions

My games weren't loading so I did a factory reset,now I am locked out of my account, please help

If you're locked out of your account after a factory reset, ensure that you're using the correct email and password associated with your Xbox account. You can try resetting your password if you've forgotten it. Follow the on-screen prompts for recovering your account. If you’re still having issues accessing your account, there is a link to the most up-to-date contact information right here on this page.
Asked Sep 23, 2024 1:43 PM

How do u get an investigation on unauthorized charges

To initiate an investigation on unauthorized charges, you should first visit the payment history section of your Xbox account. Review the transactions and identify any charges that you did not authorize. Next, report the unauthorized charges through the account settings or payment options. Follow the prompts to provide details about the transaction and submit your claim for investigation. It’s important to act promptly to ensure a swift resolution. You can also check the link on this page for the most detailed and up-to-date guidance.
Asked Aug 28, 2024 1:30 AM

How do I Recover my Microsoft account without two step verification?

If you can't use two-step verification, you may need to use a recovery code provided when you set up two-step verification. If you don't have this code, you can follow the account recovery process by verifying your identity with alternate contact information.
Asked Jul 27, 2024 4:07 PM

My account said I needed to verify because of suspicious activity. I did verify 3 times and still won’t work. How do I get my account back to working?

If your account remains locked after verifying multiple times, try the following steps: 1. Visit the Xbox account recovery page. 2. Ensure your security information (email and phone number) is up-to-date. 3. Follow any additional instructions provided. If the issue persists, there may be a temporary block or further issues that need support resolution. Check the details provided by Xbox for any specific steps or wait times they recommend before trying again.
Asked Jul 21, 2024 5:31 PM

My account said I needed to verify it because of suspicious activity. I did that three times and it’s still not working . I’ve been trying for a week now to get into my account and can’t because of this issue . How do I get my account back

If you've verified your account multiple times and it's still not working, you might need additional support. There is a link to the most up-to-date contact information right here on this page that you're viewing. They can assist with recovering your account.
Asked Jul 21, 2024 5:28 PM

Help me with my Xbox customer service issue

Network and Connectivity

How Do I Run a Network Connection Test on Xbox?

To test your network connection on Xbox, start your console and press the Xbox button on your controller. Select Settings from the...

Account Management

How Do I Recover a Hacked Xbox Account?

If you believe your Xbox account was hacked, you can recover control of it with little effort. And you should do so as soon as possible...

How Do I Get a Refund from Xbox?

To request a refund for a digital product purchased from Xbox, sign in to your Microsoft account and go to the order history page....

How Do I Recover My Old Xbox Account?

To recover a deleted Xbox account, gather the necessary information like the associated email address and credit card used for purchases....

Factory Reset and Settings

How Do I Factory Reset My Xbox?

Whether you are going to trade or sell your Xbox console, you need to make sure you don't leave any personal information stored on...

Shopping Events

How Do I Make an Order for the Xbox Cyber Monday Event?

You can make an order for the Xbox Cyber Monday event on their website. On the site, you can find plenty of discounts on consoles,...

How Do I Make an Order for the Xbox Black Friday Event?

There's a sense of urgency that comes with purchasing goods on promotion, mainly because the stocks might run out. That's why GetHuman...

How Do I Find Cyber Monday Deals for Xbox?

Customer service issues such as locating deals can take a toll on you. At GetHuman, we strive to enable a seamless customer experience...

How Do I Find Black Friday Deals for Xbox?

This article outlines how Xbox customers can find the best Xbox deals during the Black Friday sales. If you wish to purchase an Xbox...

How Do I Return an Item to Xbox from Their Cyber Monday Sale?

Cyber Monday is an event that happens on the first Monday after Thanksgiving and aims to promote online shopping. You can get Xbox...

How Do I Return an Item to Xbox from Their Black Friday Sale?

Xbox is a product that was designed by Microsoft and contained video games and other products like applications. You can get Xbox items...

Family Settings

Is There a Way to Change My Family Settings Passcode on Xbox?

The process of resetting passcodes in any gaming device can be a daunting task. That's why we develop simple guides like the one above...

How Do I Reset My Family Settings Passcode on Xbox?

Xbox allows you to reset your family settings passcode if you forget your password. The only conditions are that your Microsoft account...

Ban and Suspension

How Do I Appeal a Ban or Suspension on Xbox Live?

If you find yourself banned or suspended from Xbox Live, there are steps you can take to appeal the suspension. Start by investigating...

Report and Troubleshoot

How Do I Report a Problem on Xbox One?

To report a problem on your Xbox One console, you first need to identify the specific issue, whether it's related to a game, app, or...

How Do I Let Xbox One Know About an Issue with a Game or User?

Xbox One provides a platform for gamers to report unacceptable behaviors and technical issues. To report an issue with a game or user,...

How to Cancel an Xbox Live Gold Subscription on Xbox One?

To cancel your Xbox Live Gold subscription on Xbox One, log into your Xbox account and navigate to the "Settings" tab in the home screen....

How Do I Troubleshoot Slow Game or App Downloads on Xbox?

It may be difficult for you to connect to your network. Fortunately, it is possible to troubleshoot the problems and get back normal...

Compatibility

Can I use my Xbox controller on a PC?

Yes, you can use your Xbox controller on a PC. Microsoft has made it possible to connect and use Xbox wireless controllers on Windows...

Can I play Xbox games on my PC?

Yes, you can play Xbox games on your PC through Xbox Play Anywhere. Xbox Play Anywhere allows you to purchase a game once and play...

Subscription Services

What is Xbox Game Pass and how does it work?

Xbox Game Pass is a subscription-based service that offers players access to a vast library of over 100 high-quality games, including...

What is Xbox Live Gold and what are its benefits?

Xbox Live Gold is a premium online subscription service for Xbox consoles. With Xbox Live Gold, players gain access to various exclusive...
We look to the Xbox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Xbox issues reported to GetHuman
FAQ Table of Contents

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