I purchased two phones the first week of January ****. I was told that I would receive...

GetHuman810547's customer service issue with XFINITY Mobile from June 2018

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The issue in GetHuman810547's own words
I purchased two phones the first week of January ****. I was told that I would receive two $*** gift cards. When I contacted the company they said the cards would arrive ** business days after May *, ****. No cards yet. Call the company again they said it was a mistake they would put the ticket back in and I would receive the cards. They told me in the meantime they would give me a $*** credit and that I would receive the cards. When I contacted them today June **, **** informed me you’re only going to get one card you got a $*** credit for the other card. I told them I did not want the credit for the card I wanted two cards because they were designated for something else. As of yet I have gotten jack diddly nothing from this company except **** trying to get them to honor their word.

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XFINITY Mobile

Customer service issue
Reported by GetHuman810547
Jun 22nd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 42 others
0 customers following this

Timeline

GetHuman810547 started working on this issue
Jun 22nd, 2018 3:59pm