Before contacting them, items GetHuman810547 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman810547's own words
I purchased two phones the first week of January ****. I was told that I would receive two $*** gift cards. When I contacted the company they said the cards would arrive ** business days after May *, ****. No cards yet. Call the company again they said it was a mistake they would put the ticket back in and I would receive the cards. They told me in the meantime they would give me a $*** credit and that I would receive the cards. When I contacted them today June **, **** informed me you’re only going to get one card you got a $*** credit for the other card. I told them I did not want the credit for the card I wanted two cards because they were designated for something else. As of yet I have gotten jack diddly nothing from this company except **** trying to get them to honor their word.
GetHuman810547 did not yet indicate what XFINITY Mobile should do to make this right.
I have an issue with XFINITY Mobile too
How GetHuman810547 fixed the problem
We are waiting for GetHuman810547 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common XFINITY Mobile customer problems.