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XFINITY Mobile Customer FAQ

Top Answers & How-to Guides

What is XFINITY Mobile's Phone Number?

The question we are asked most often is about how to talk to XFINITY Mobile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I add additional lines to my XFINITY Mobile account?

Yes, you can add additional lines to your XFINITY Mobile account! XFINITY Mobile offers a convenient Multi-Line discount, which allows...

What are the available international calling and roaming options with XFINITY Mobile?

XFINITY Mobile offers convenient international calling and roaming options for users. With international calling, customers can make...
Ask any question you have about XFINITY Mobile customer service, get an answer now.
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Recent XFINITY Mobile Customer Questions

How do I find a list of recent transactions?

You can review your recent transactions through the XFINITY Mobile app or website. Sign in to your account and navigate to the billing section. Here, you'll find a detailed list of your most recent transactions, including purchases, payments, and any changes to your plan or services. You'll also have the ability to see your payment history as well as any upcoming charges. Please note that it may take a little time for some transactions to reflect in your account.
Asked Feb 28, 2024 8:18 PM

Help me with my XFINITY Mobile customer service issue

Switching Providers

How Do I Switch My Cellphone Provider to XFINITY Mobile?

This article outlines the advantages of switching to Xfinity Mobile and provides a five step process to make the move from your current...
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Service Quality

Is XFINITY Mobile Cellphone Service Any Good?

Xfinity Mobile is available only to current Xfinity internet customers. It does, however, have relatively low prices, good coverage,...
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Pricing

Is XFINITY Mobile the Cheapest Cellphone Service?

If you have Xfinity's residential internet service, you are eligible to get Xfinity Mobile cellphone service. While it's not the cheapest...
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Billing and Rates

How Do I Get XFINITY Mobile to Lower My Monthly Rate?

This article discusses the many ways you can lower your monthly rate as a Xfinity customer. Whether you take advantage of building...
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Data Management

How Do I Manage My Monthly Mobile Data Usage with XFINITY Mobile?

This article discusses how to manage your Xfinity Mobile data usage. It describes how some apps drain your data, and how to figure...
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Troubleshooting

How Do I Report a Problem with My XFINITY Mobile Phone?

Customers can report problems with their Comcast wireless by contacting customer support center. You can talk to a live customer. You...
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Lost or Stolen Phones

How Can I Track a Lost or Stolen Comcast Phone?

The method put in place makes it easy to find any Comcast phone. The devices bring an upgrade to the tracking system. It's also quite...
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Device Issues

How Can I Fix a Cracked or Broken Comcast (Xfinity) Phone?

The Xfinity mobile protection plan helps you pay for the cost of repairing or replacing your cracked or broken Comcast phone. If you...
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Plans and Availability

What are the available cellphone plans with XFINITY Mobile?

XFINITY Mobile offers flexible and affordable cellphone plans to cater to different needs. Users can choose between two options: By...
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Is XFINITY Mobile available in my area?

Yes, XFINITY Mobile is available in select areas. Coverage may vary depending on your location. To check availability in your area,...
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Number Porting

Can I keep my current phone number if I switch to XFINITY Mobile?

Yes, you can keep your current phone number if you switch to XFINITY Mobile. XFINITY Mobile allows customers to bring their existing...
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Requirements

Do I need to be an XFINITY Internet customer to use XFINITY Mobile?

No, it is not necessary to be an XFINITY Internet customer in order to use XFINITY Mobile. XFINITY Mobile is available to both XFINITY...
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Network and Coverage

What mobile networks does XFINITY Mobile use?

XFINITY Mobile utilizes the combined network of both Verizon and Xfinity WiFi hotspots to offer seamless coverage and connectivity....
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What is the coverage like with XFINITY Mobile?

XFINITY Mobile provides extensive nationwide coverage by utilizing the nation's largest and most reliable 4G LTE network. With this...
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Compatibility

Can I bring my own phone to XFINITY Mobile?

Yes, you can bring your own phone to XFINITY Mobile. We offer a "Bring Your Own Device" program, which allows you to bring compatible...
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What devices are compatible with XFINITY Mobile?

XFINITY Mobile is compatible with a wide range of devices. You can bring your own compatible device or purchase one from XFINITY Mobile....
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International Usage

What are the available international calling and roaming options with XFINITY Mobile?

XFINITY Mobile offers convenient international calling and roaming options for users. With international calling, customers can make...
Read more
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