Ordered my Wolgang Puck Airfryer May **** from the Shopping Channel in Canada. Broke a...

GetHuman2031984's customer service issue with Wolfgang Puck from January 2019

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The issue in GetHuman2031984's own words
Ordered my Wolgang Puck Airfryer May **** from the Shopping Channel in Canada. Broke after * months. Talked to Wolfgang Puck Warranty Department they told me to cut cord, take a picture and a copy of invoice to email to them. They said would take *-* weeks for delivery. Sent them information in October. Confirmed with them if they received. They received. Waited till middle of November. Phoned Warranty Department they said they were backordered and they were not sure when they would receive more. Waited till end of November and phoned they said they will be getting some this week and will mail to me Waited till first week in December phoned Warranty Department day after day and no answer. Phoned Corporate Office and said nobody is picking up at Warranty. She said she would look into it and get someone to call me. Waited a week nobody called. Phoned Warranty Department again no answer. Phoned Corporate Office again and told them no call. She said they fired the person at Warranty Department and they are closed. Can't believe that only one person works there. I explained broke after * months waiting over * months for delivery. She said she could not do anything more. I explained you are the Corporate Office for Wolfgang and you represent him and you can't help me. Very shameful when people don't back up their warranty. I am out more than $***.** canadian. I work hard for that money maybe Wolfgang doesn't care because he is rich. I have let the Shopping Channel in Canada aware of Wolfgang Puck not standing beside his Warranty.

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Wolfgang Puck

Customer service issue
Reported by GetHuman2031984
Jan 24th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 229 others
0 customers following this


GetHuman2031984 started working on this issue
Jan 24th, 2019 7:01pm

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