I have control over two accounts. They are two separate account owners. On one accoun...

GetHuman3789462's Account Access issue with Wix.com from October 2019

Help with my Wix.com issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3789462's own words
I have control over two accounts. They are two separate account owners. On one account, the owner wanted to create a second site (not Published) to show a friend what their website could look like if they wanted to open a website account for themselves. They liked it and asked me to open an account for them and transfer the created site to their account once opened. I thought I had the account started and I thought I had transferred the site to their account. Somehow now the two accounts are both have the same email addresses and I cannot figure out how to separate them. I want to start over by cancelling the second account which was never completed, but I can't. Somehow the the emails are the same on both accounts and I cannot correct them!! The two account emails are: *****@***.com and *****@***.com. User names are berniedimeo and kikipryzbylo. I have no idea how this happened and need to get them corrected!!

GetHuman3789462 did not yet indicate what Wix.com should do to make this right.

How GetHuman3789462 fixed the problem

We are waiting for GetHuman3789462 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Wix.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Wix.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Wix.com

Account Access issue
Reported by GetHuman3789462
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2504 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman3789462 started working on this issue
Oct 18th, 2019 5:23pm
GetHuman3789462 shared this issue with others over email
Oct 18th, 2019 5:24pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies