I was trying to track an order that was originally scheduled to arrive by Oct **. Yeste...

GetHuman-lisasac's Track an Order issue with Wish.com from October 2019

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Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman-lisasac's own words
I was trying to track an order that was originally scheduled to arrive by Oct **. Yesterday I went to check on the order and it said that it was to arrive by Oct ** (although it was a Sunday). The customer service assistant asked the question whether I had received the item (you can answer yes or no). Upon selecting no, the customer service assistant said that a refund would be issued and that it could take up to ** days to see on the account. I DO NOT want a refund, I want to know where the product is. Other items have been purchased to complete this Pennywise costume and it will not help if I have the costume refund on Halloween and not the costume itself! Now I cannot see a tracking number or anything because the status simply says 'refunded'. HELP!!! Can someone tell me where the package is please. I tried emailing the customer support and the reply says that my email would be reviewed in *-* days. Really? Halloween will be over by then.

GetHuman-lisasac did not yet indicate what Wish.com should do to make this right.

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How Do I Get a Refund from Wish.com?How Do I Cancel My Wish.com Order?How Do I Check My Wish.com Order?What Do I Do If There's a Problem with My Wish.com Order?How Do I Get a Refund for My Wish.com Order?
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Wish.com

Track an Order issue
Reported by GetHuman-lisasac
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 77814 others
0 customers following this

Timeline

GetHuman-lisasac started working on this issue
Oct 29th, 2019 8:37pm
GetHuman-lisasac indicated the issue is not fixed yet.
Oct 30th, 2019 3:21am
GetHuman-lisasac indicated the issue is not fixed yet.
Nov 2nd, 2019 5:10am

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