Wish Customer Service Issues

On August 4th, [redacted], an order was mistakenly placed using my information, but it wasn't me. The order was sent to the wrong address at [redacted] Tonklin Ave SW, Palm Bay, FL [redacted], while my correct billing address is P.O. Box [redacted], Palm Bay, FL [redacted]. The last four digits of the credit card used were [redacted]. I have a history of orders being shipped to my actual address on file with your company, which should be in your records. I immediately contacted customer support at [redacted] to report the fraudulent order and was informed that I would be contacted in 2 to 3 business days, but no one has reached out. I have already contacted my card company and filed a report with the local police regarding this incident. I would like a refund for the unauthorized purchase of a PlayStation and game. Thank you for your assistance.

I accidentally added two items to my cart while browsing, a chandelier and bar stools. I want to remove them to proceed with my actual order. It's frustrating not being able to delete things easily. I've tried emailing and calling with no success. Hoping to resolve this through this message. If not, I may consider discontinuing using the Wish app due to this inconvenience. Customers should have the option to remove items from their cart easily. I've made numerous orders before, and I look forward to receiving them. Please remove the unwanted items from my cart and confirm that you have received this message. Thank you.

I have been trying to get my items delivered but have not had any luck. I ordered two 65-inch 4K LED smart TVs, one with a surround sound home theatre system, a 70-inch curved 4K LED smart TV, a Bluetooth speaker, a four-camera home security system, and a touch screen car stereo system with a backup camera from Wish.com. It has been over a month, and I have not received any of these items. I am frustrated with the lack of help and communication from Wish.com. I would like them to provide me with the exact tracking information for each of the electronic items I ordered and to keep me updated daily until they have all been delivered. If they cannot locate the items, I expect them to reorder and ensure I receive them promptly.

I recently ordered two bomber jackets, but unfortunately, when they arrived, the large size I ordered turned out to be smaller than expected. I've been trying to get a return label for three days now without success. I would appreciate it if you could provide me with a return shipping label so that I can send the package back for a refund to my credit card. Despite this initial issue, I still intend to shop with your company in the future. Please assist me with this matter. My email address is a n d r e j o n c h e v a l i e r 3 at gmail.com. Thank you.

Hello, my name is Pamela K. and I reside at PO Box [redacted] in Clearwater, Minnesota, zip code [redacted]. I made a purchase of five items on Wish from a seller named Bestdeeal9, which included two phones and three laptops. However, when I attempt to view the products, it indicates they are inappropriate, which confuses me. One item was scheduled to arrive by August 7th but hasn't shown up yet, and the others were initially set for the 19th but the date was changed to the 24th. Despite this, they still haven't been delivered, and there are no tracking numbers available for me to locate them. I am eager to contact a Wish representative to verify if Bestdeeal9 has dispatched my order. I'm not looking for a refund; I genuinely want to receive the items I purchased.

I ordered a black foldable hanging egg chair from two different sellers on Wish for $[redacted]. Both listings promised express 1-week shipping but I received a refund after a week. One seller's listing got taken down while the other still shows one less chair. I also tried to purchase the chair from Amazon but faced a similar situation with a refund and the listing being removed. The Amazon seller relies on fake reviews for their expensive products. The Chinese marketplace on Wish is my only option in the USA. I reached out to Wish expressing my dissatisfaction with the situation and my desire to purchase the chair as advertised. Despite verified purchase reviews on Amazon, the product is sold out. I suggested to Wish to verify the remaining sellers' inventory. I am frustrated with this cycle on Wish and missed out on the Amazon Basics chair. Shipping a chair back due to damage or wrong product would be too cumbersome and costly. The chair from Amazon is not fulfilled by Amazon. I hope to finally own my dream chair.

I have encountered errors when trying to add my payment method. The first one asks for my email address and a bank statement showing a recent purchase for verification. The second error directs me to a page to resolve my payment issue by submitting a bank statement with a purchase from Wish, even though I have not made any purchases yet. I need assistance to resolve these issues to be able to shop on Wish. Thank you.

I have not yet received my order for a 65” TV. The expected delivery date was August 3, but due to a delay, it's now expected to arrive on August 13. I am still waiting for my order. When I try to track my order, I receive an error message. I have all the necessary documentation confirming my purchase and processing. I am hoping to receive my order by the end of August. I have faced similar issues with missing deliveries before. I am disappointed by the lack of customer service support from Wish. I am left with no option but to wait or request a refund. Despite these challenges, I appreciate the products on Wish and hope this issue can be resolved promptly.

I received a watch from Wish, but there seems to be confusion about its authenticity. I recently received a refund for other items, but I have a new card due to my previous one being stolen. I prefer the refund for the watches to be issued to my new card instead of Wish cash. Please update the payment method to my new card ending in [redacted]. I hope to resolve this quickly as I no longer wish to receive emails about this matter. Thank you for your prompt attention to this issue.

I am Betty M. I bought a desk on July 10, [redacted]. FedEx delivered one package instead of two as expected due to the weight. Being 78 years old and weighing [redacted] pounds, a 95-pound desk is too heavy for me to manage alone. Despite numerous discussions with Wish, I have yet to receive the second package. I am requesting a refund for the undelivered item and for the shipping costs. The desk's instructions clearly state it should come in two packages. Since the missing part hasn't been sent, I also need a shipping label to return the incomplete item. As I paid through PayPal, they are involved now, and I have let them handle the resolution. It would be more convenient to refund the purchase. Kindly respond promptly.

My name is Charlie. I purchased an Ibotta S10 smartphone intended for Georgie but received it myself with shipping costing $[redacted]. I received the phone yesterday, and I find it disappointing as it is a 3G phone and one of the worst I have used. I have been in contact with customer service but have not received satisfactory responses. I have lodged a complaint with the Better Business Bureau and plan to contact the State's Attorney's office on Monday. I am eagerly awaiting a response. This is the second time I have purchased something from your website, and I am very disappointed. Please send me a shipping label to my email at [redacted] I am a retired veteran, and I hope this matter will be resolved satisfactorily.

How can I choose the most cost-effective shipping option for each item to reduce shipping and handling charges? I noticed that selecting delivery to the store could cut the shipping costs in half compared to home delivery. However, when I clicked on this option, it mentioned a different store name than "Wish." I'm unsure about this alternative and seeking clarification. Shipping fees are sometimes higher than the item prices, which concerns me with multiple orders en route. I recently discovered the "deliver to store" question and would appreciate guidance on how to proceed. I have several items on order and am eager to assess their quality once they arrive.

I attempted to purchase an item, but when I clicked "buy" and waited to swipe to confirm, nothing happened. I tried buying several times, but I did not get to swipe to confirm the purchase. When I checked my credit card account, I saw that $[redacted].00 was deducted. Now, I have to wait 5 to 14 business days to get my money back. I need my money refunded today. As a police officer, I will escalate this issue to consumer affairs if I do not see the refund today. I can't wait for 5 to 14 days or even 3 days. The immediate deduction and delayed refund without any human representatives to contact is frustrating. I insist on getting my money back promptly. This experience is disappointing, and I am extremely upset about this situation.

I am seeking assistance with my wish.com purchasing accounts. One account is linked to the email I am currently using, and another account is under [redacted] Wish.com has unexpectedly blocked my access to these accounts, and I have been attempting to resolve this matter for the past 3 to 4 weeks. Each time I contact customer support, I receive the same repetitive response instructing me to review wish.com's terms, which I find confusing as I am unaware of any violations on my part. Despite providing my credit card and PayPal statements as requested, their team continues to insist that my account is locked without offering a solution. This recurring issue has hindered my ability to make a purchase, especially during a special sale. I am frustrated by the lack of personalized assistance and seek a human representative who can effectively address this problem. Any advice or similar experiences would be appreciated. Thank you for your attention to this matter. Roras43

I am experiencing difficulty accessing my primary Wish account, which is essential for retrieving the QR code needed for my local store pickup. Following the unfortunate incident of breaking my mobile phone, which stored the login information for my various accounts, I am particularly concerned about the order I placed at Quantum Retro in Dallas, Texas, under the name B Rich. This order includes seeds for bonsai trees and mint, along with a recent item awaiting pickup. Despite my visit to the store, I am unable to provide necessary details due to the phone damage. I have lost access to my emails associated with your platform and am unsure which one is linked to my local store orders. I urgently need assistance in retrieving the QR codes and identifying the email account related to my store transactions. Your prompt resolution would be greatly appreciated. Thank you.

I recently had a frustrating experience with the Wish app. While checking to ensure my promo code and discounts were applied, the app unexpectedly placed an order without my consent. Despite contacting Wish's customer service to rectify the situation, I was directed to Hoover Carpet Cleaners, even though I did not order from them either. The app only partially canceled the order after I confronted them about the unauthorized charge. I had to cancel the remaining items myself when I noticed the error during the pending review. This mix-up has left me in a tough financial situation as a retiree on a fixed income. Instead of receiving assistance or a resolution, I was advised to consult a lawyer, which was disappointing. Customer service should be more supportive and helpful in these situations.

I have encountered an issue with Wish regarding a refund. My recent order comprised 4 tops priced at £3.80 each, with an additional £16 for shipping. Wish mentioned they would refund me, but my Credit Card Company only refunded £6.84 on 21/08/[redacted], not the full £31.20 I paid. I am confused and seeking clarification from Customer Service about the discrepancy. My name is Carmel Carroll. The items, "KIDS AUTUMN WINTER JAPAN CARTOON PIKACHU PATTERN POKEMON DRAWING JUMPERS" in different colors, were delivered on August 19, [redacted]. I would appreciate a prompt response via email or mobile phone to resolve this matter. Thank you.

On August 1, I intended to pay a remaining balance I believed was due. I proceeded with the payment without giving it much thought. Upon realizing my mistake, I discovered there was no outstanding balance, and it seemed like I unintentionally paid for items on my "wish list." Typically, I add items to my cart, choose my favorites, and remove the ones I don't want before finalizing the order. However, this time, the full order went through, totaling $[redacted] and some change, significantly exceeding my budget. I promptly contacted customer support within the 8-hour window to rectify the error. Recent bank statements revealed the amount was deducted despite assurances from customer service that the order was declined due to insufficient funds, promising a refund in 10 to 15 days. The order doesn't appear in my history, leaving me confused about the situation. I seek clarification on how to proceed with returning the unwanted items. Thank you.

I made several purchases with Wish and used store-bought vanilla prepaid credit cards due to a recent bank account issue. I didn't inform Wish about this change, overlooking the potential need for refunds. When I received some unsatisfactory items, I requested refunds, and they were processed. However, I didn't keep track of which prepaid card was refunded. Despite reaching out to Wish multiple times, they confirmed the refunds but couldn't provide specifics. I'm now missing over $[redacted], as I discard used prepaid cards. Wish's customer support hasn't been very helpful in resolving this matter, leaving me frustrated as the money seems lost.

In April [redacted], my life-partner, G., found comfort in your Scentsy animals during her final days. Due to a cognitive impairment, she accidentally ordered many Alma the Alpaca items from Wish.com in December [redacted]. Despite trying to cancel the duplicates, Wish.com's customer service was unhelpful. We ended up with multiple Alpacas and gave some away to family from January to March [redacted]. I believe Wish.com, which sells your products, is a scam because of the confusing ordering process and difficulty in canceling orders. They make it easy to order duplicates without confirmation and primarily advertise through Facebook, which I find intrusive. They only provide a phone number for contact, making it hard to find their email address for assistance.