I just tried to inquire about a order that I have not received yet and I am completely...

GetHuman1466781's customer service issue with Wish.com from November 2018

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The issue in GetHuman1466781's own words
I just tried to inquire about a order that I have not received yet and I am completely blocked from contacting customer service due to from what they say excessive refunds. Now is it my fault that they have a refund policy that if in order is not if it is not received by the guaranteed due date they issue a refund? And they even go as far as to specify that after they issue the refund if you receive your product you get to keep it. It's not my fault that they issue the refund and * weeks later I receive a product or not at all. Not to mention two to three of my refunds were because the product was not the one I ordered either because it was misrepresented or broken or wrong size. I sent pictures and evidence backing up whether it was a broken or misrepresented product and they issue the refund. Now they extend my delivery date and block me from contacting customer service until I make more purchases. That to me sounds like a scam. How are you allowed to take my money and tell me I can't contact you about it?
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Customer service issue
Reported by GetHuman1466781
Nov 1st, 2018 - a mon ago
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GetHuman1466781 started working on this issue
Nov 1st 8:36pm