I placed an order and it never arrived. Every time I checked on the order I was advised...

GetHuman-tntandmj's customer service issue with Wish.com from August 2018

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The issue in GetHuman-tntandmj's own words
I placed an order and it never arrived. Every time I checked on the order I was advised to wait and if it hadn't arrived by ******* I could get a full refund. Well here it is *******. Package NEVER came and when I ask for a refund I'm told it's out of the time period they can issue a refund and do I want "wish cash"? Well... I did exactly what I was advised. I want my money including shipping. Not a credit. My order was probably never shipped to begin with. It shouldn't be so difficult to get help with an order. What happened to actually helping a customer? If you aren't willing to refund after a certain time period don't advice someone to wait till after said period for a refund. Please respond to this. Please refund my money.

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Customer service issue
Reported by GetHuman-tntandmj
Aug 21st, 2018 - 5 years ago
Seen by 25 customers so far
Similar issue to 10027 others
0 customers following this
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GetHuman-tntandmj started working on this issue
Aug 21st, 2018 4:13am
GetHuman-tntandmj indicated the issue is not fixed yet.
Aug 21st, 2018 9:38pm