I was informed that Windstream discontinued the Maca Fe computer protection. After * ca...

GetHuman5044285's Service issue with Windstream from July 2020

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The issue in GetHuman5044285's own words
I was informed that Windstream discontinued the Maca Fe computer protection. After * calls to the support department an order was written to add the Windstream Kinetic security System. The order was completed Monday ***. Today *** I received an e-mail that I needed to down load it. I clicked on the dowload bar. Another window came up but did not confirm I had successfully downloaded it. I pay extra for the online Windstream tech help. I logged in to it and received a message "A support representative will be with you shortly." after *:** hours still no contact, then I was disconnected. I tried later in day again. The same experience! In between I called in to computer support and was transferred. After ** mins on hold I was disconnected. I realize these are difficult times, but currently computer support is unavailable.

GetHuman5044285 did not yet indicate what Windstream should do to make this right.

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Windstream

Service issue
Reported by GetHuman5044285
Jul 8th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 365 others
0 customers following this

Timeline

GetHuman5044285 started working on this issue
Jul 8th, 2020 7:02pm
GetHuman5044285 indicated the issue is not fixed yet.
Jul 9th, 2020 3:56pm
GetHuman5044285 indicated the issue is not fixed yet.
Jul 9th, 2020 3:58pm

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