I was informed that Windstream discontinued the Maca Fe computer protection. After * ca...

GetHuman5044285's Service issue with Windstream from July 2020

Help with my Windstream issue
First: share to improve GetHuman5044285's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5044285 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
Top Tip from another customer
If you are having a service issue you should call in immediately to report it.
The issue in GetHuman5044285's own words
I was informed that Windstream discontinued the Maca Fe computer protection. After * calls to the support department an order was written to add the Windstream Kinetic security System. The order was completed Monday ***. Today *** I received an e-mail that I needed to down load it. I clicked on the dowload bar. Another window came up but did not confirm I had successfully downloaded it. I pay extra for the online Windstream tech help. I logged in to it and received a message "A support representative will be with you shortly." after *:** hours still no contact, then I was disconnected. I tried later in day again. The same experience! In between I called in to computer support and was transferred. After ** mins on hold I was disconnected. I realize these are difficult times, but currently computer support is unavailable.

GetHuman5044285 did not yet indicate what Windstream should do to make this right.

How GetHuman5044285 fixed the problem

We are waiting for GetHuman5044285 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Windstream's attention and get better help faster. Tap below to get started.
Having Windstream issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Windstream

Service issue
Reported by GetHuman5044285
Jul 8th, 2020 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 365 others
0 customers following this

Timeline

GetHuman5044285 started working on this issue
Jul 8th 7:02pm
GetHuman5044285 indicated the issue is not fixed yet.
Jul 9th 3:56pm
GetHuman5044285 indicated the issue is not fixed yet.
Jul 9th 3:58pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies