Windstream Customer Service Issues

Yesterday, our internet went down at our home, and after contacting the after-hours line, we were informed that a technician might not be able to come until Monday. This is unacceptable as we rely on the internet for our home business. Despite reaching out to the Dalton Ga. Office multiple times, leaving messages, we have not received a call back. This situation has left us with low data on our Verizon plan, which is frustrating. We have been loyal customers since [redacted] and have never experienced such poor service. We have attempted basic troubleshooting steps like resetting the box with no success. We would appreciate a prompt response regarding when a technician can resolve this issue. Thank you, Chuck Lecker, at [redacted] Maverick Drive, Summerville, Ga. [redacted]. Phone contact: [redacted].

Since August 10th, our phone service has been mostly unavailable, with no dial tone. I've been regularly emailing and had a chat with Trudy, Aiesha, and Kahlijah yesterday, who were all very helpful. There were two visits in August that briefly fixed the phone, but it went out again. Even though supposedly someone came by yesterday at 11:17am, neither my dogs nor I heard or saw them, and we typically notice any activity. I had to leave briefly, but the phone worked with a dial tone until it suddenly went dead at exactly 2:59pm when making a call. Despite my return before 3pm, it hasn't worked since. No one came back to fix it later. It's been almost a month without reliable phone service from Windstream. Could you please assist us with resolving this ongoing issue?

For the past two months, we have been experiencing issues with our landline phone service ever since we upgraded our WiFi. Our phone lines have been producing sounds like they are full of air, disconnecting us mid-conversations, and leaving the line open for hours to days without the ability to make or receive calls. I am requesting to speak with a live person, preferably a Supervisor or a higher-up, and not an automated recording. As a parent of a special needs son, having unreliable WiFi and a non-functional landline could potentially be life-threatening in emergencies like the recent incident where we had to rush him to the hospital ourselves. Our son was hospitalized for four days after the difficulty in calling for help. I anticipate an adjustment to my phone bill due to the lack of service. This marks my sixth complaint within this timeframe since our WiFi upgrade that deteriorated along with our landline service. If needed, you can reach me at [redacted] for the landline and [redacted] for the cell. -Tammy H.

I experienced a disconnection while on the phone with a representative. I have followed all their instructions to reset my modem by unplugging it, waiting two minutes, and plugging it back in. Although my modem shows two green lights, I cannot connect to the internet on my Galaxy Samsung Luna Pro phone. Despite having multiple tickets and technicians visiting, my Wi-Fi still does not work. I paid over $[redacted] on my last bill and have been without internet since. The technician fixed it temporarily, but it stopped working again quickly. I am in Chickamauga, Georgia [redacted], and I would greatly appreciate it if a technician could come out today if possible.

We've had numerous technicians come out, but the issues persisted until we did troubleshooting over the phone with Windstream. After countless calls, the service finally worked well for the first time in a week. Even though customer care mentioned on the phone that it wouldn't be fair to pay $[redacted].85 for only a week of service due to the ongoing issues, we would appreciate receiving appropriate credits on our bill. As loyal customers, we've patiently waited for a resolution to our Wi-Fi connection problem. Please consider adjusting the charges in line with the service disruptions we experienced. Thank you for your attention to this matter. Kristen Pevehouse [redacted].

Hello, my name is Andrew P. I recently joined your company and had a frustrating experience with the installation of services at my house. I was given a timeframe of 8:15 to 2:15 for the technician to arrive, but by 3 o’clock, no one had shown up or informed me of any delays. After contacting the [redacted] number, I was told the technician was running late and was assured they would arrive between 4 and 6. Despite expressing my concerns about taking time off work and losing money, I received a call at around 7 from the technician saying they couldn't make it that day, causing me to miss out on work and money. This situation disrupted my entire day, as I had to cancel plans and wait for the technician. I was then informed about an issue with my modem's speed, which further added to my frustration. As a longtime customer working in sales, I believe there needs to be a resolution to this disappointing experience.

I've had the funds on my card for over a week, and my service has been canceled for the second time. The call center for Billings seemed to be in another country, and despite getting assistance, they didn't deduct the money from my card. I repeatedly asked them to do so to avoid service interruptions for my job, but they reassured me it would be taken care of, yet the service was cut off once more. It's frustrating that they haven't resolved this simple issue. I provided my phone numbers, and I hope someone proficient in English can help fix this problem promptly.

I lost phone service last Saturday and reported the issue via email, but received no response. I contacted Windstream through chat on Monday morning and was promised that the service would be restored by today at 6:00 P.M. Today at 1:16 P.M., I received an email questionnaire to evaluate a technician named James, whom I have not met. My phone service is still not restored at the time of writing this. I have stayed on the property since the outage, concerned about missing a technician. The phone is crucial to me, and I have even left my gate open, creating a security risk. I feel trapped on my property with no resolution in sight. Windstream's only contact has been a survey about a technician who never visited. I simply need my phone service back. Thank you.

I've been experiencing issues with my residential landline for over a month now. Incoming calls are unreliable, connecting sporadically. When trying to make outgoing calls, I receive a recording stating "all lines are full." Due to my medical conditions, I need to be in contact with my physician daily, and not having a cellphone is a problem. This situation has caused me a lot of stress, wasted time, and money. I've had to physically go to the hospital instead of resolving issues over the phone, causing dangerous situations in severe weather. After finally reaching technical support, an automated message informed me that the earliest someone could address the problem would be on the 17th.

I have been a loyal customer of your company for over 17 years. Recently, I've been experiencing ongoing issues with the internet service. Despite multiple technician visits, the problem persists as they only address the symptoms without fixing the underlying issue. The service calls have become repetitive, and the techs acknowledge there are line problems but can't provide a lasting solution, leaving me with slow or no internet connection. I pay for a 4GB plan but barely receive 2GB on a good day. It's frustrating to be told that I have to settle for subpar service. I'm seeking to escalate this matter to someone other than a technician, who can have a meaningful conversation with me about resolving this ongoing problem. I hope to be treated as a valued customer and not just another case on a script. Thank you.

Account Number: [redacted]83 Contact Number: [redacted] I recently signed up for home internet and phone services but faced multiple issues. The modem provided was faulty, and despite assurances of a replacement, it was never received. The phone line was never installed, and the promised internet speed of 49 Mbps is only at 11 Mbps. Subsequently, I switched to business service due to ongoing problems. There were issues with the installation technician failing to show up for three consecutive days, resulting in a $20 credit. Even after repair work outside, the internet speed remains slow. I would like the phone charges removed from my bill as the line is still not operational. Additionally, I request adjustments for the $20 credit and the slow internet speed. I have scheduled a service disconnect for 5/22 and will return the modem while paying the adjusted bill amount.

After a bout of wind-driven rain from the south, I experienced an outage of my Internet, phone, and WI-FI services. The rain activated a Ground Fault Interrupter (GFI) plug that is connected to my Windstream equipment located on the southeast side of the house. A Windstream technician previously addressed a possible issue with a wasp nest inside the equipment and a small opening in the box, but the problem persisted after the next rainstorm. The technician suggested that the Backup power box be relocated indoors and recommended replacing the eight-year-old battery. Despite two visits from electricians to check the wiring, the problem remains unresolved. These visits have been costly, and this is my second service request this week, as the first one did not receive a response.

Approximately three weeks ago, I received a modem/wifi from Brent Helfert at Windstream Supply located at [redacted] Smythe Dr., Evansville, ID [redacted]. I did not order the modem/wifi and would like to return it. I have been searching for an email address online to no avail. I previously canceled my High-Speed Internet service with Windstream and was advised to request a return address form for the modem/wifi. As I am 93 years old, not computer literate, and have poor hearing, I am reaching out this way for assistance. Please contact me at [redacted] Thank you.

I was shocked to receive an invoice followed by a letter claiming I hadn't paid my bill. When I got the initial overdue bill, I contacted customer service to explain my situation as a senior citizen on a fixed income. The representative mentioned a promotional offer for $45.00 per month, reassuring me that I didn't need to cancel any services. I opted for autopay to avoid missing future payments. I never received any notifications indicating payment issues, so I'm surprised by the recent letters regarding non-payment.

I received a letter and invoice separately last Friday and immediately contacted Windstream. I was transferred from one department to another and spoke with Richard, who reduced the bill by $9.99 before transferring me to Finance. While on hold, I suddenly got disconnected. I regret not asking about the cost before the installation, but due to personal circumstances, I had to purchase a home at age 89. I am struggling to resolve this issue with Windstream and need assistance to move forward. Is it possible for us to find a solution together? I can be reached at [redacted] and I am available on Tue/Wed/Thur as I undergo Dialysis treatments on Mon/Fri, leaving me too weak to handle business those days. Thank you.

I had Windstream charged me for a landline service five years ago that I didn't need, which I only got to access their broadband, but then found out they could only offer dial-up. When I tried to get a refund, they refused. Despite my vow to never deal with Windstream again, satellite internet wasn't great, so I scheduled for Windstream broadband on 6/12/19. However, an installer texted they couldn't proceed due to line availability issues. It has been 13 days without any follow-up from Windstream, despite me contacting them three times. My neighbors have Windstream internet. HughesNet, on the other hand, efficiently installed satellite internet for me. I wonder if Windstream will resolve this or if their customer service is still lacking after all these years.

After my recent interaction with Loretta yesterday evening, I did not receive the customer survey she mentioned. Loretta seemed to enjoy our conversation and didn't immediately end the call, but when I inquired about the survey, she seemingly disabled it. Throughout the call, I felt that she was not addressing my concerns about the $9.99 monthly charge or clearly explaining why it would apply after the technician visit. I have been a loyal customer to Windstream but was disappointed with how this situation was handled. It would be helpful to speak with a more knowledgeable staff member to clarify the charges and receive a possible explanation document.

I have been experiencing recurring issues with my telephone line cutting out daily for over a month now, typically before noon or shortly after. Despite reporting the problem through online chat multiple times, service repairmen have visited twice and concluded that the issue likely lies with Windstream's software rather than the physical line. As a disabled 58-year-old on a fixed income, I find the $[redacted] monthly fee for phone and internet services somewhat steep. The internet service is below par, but the ongoing phone problems are entirely unacceptable. This trouble began when a new service was added to my line, resulting in frequent silent calls and the caller ID displaying unfamiliar or erroneous numbers. Given my health condition as a stroke survivor, having reliable phone access is crucial in case of emergencies. The daily disruption to my phone service, which has been down since 11:30 today as it is every day, is incredibly distressing. I am compelled to continually check for service, contact Windstream through live chat, endure stressful interactions, and then wait until the evening for the phone to be restored without any prior notice. Despite the courteous service representatives, the ongoing recurrence of this problem is affecting my well-being. I simply wish to have consistent daily phone service without these persisting disruptions.

After waiting on the phone for over an hour, I must express my disappointment with the service provided. Regarding ticket #[redacted]1, my international connection with England was not resolved. This morning, when my daughter called from England, we struggled to communicate as the call quality was poor. Despite being able to connect online without issues, our phone call was impossible. I am currently still on hold and seek immediate assistance.

I have a shut-off notice for my landline phone and internet today. I've been trying to contact Windstream since 9:00 AM but keep getting redirected to different prompts and departments, experiencing payment failures, and enduring long wait times without any assistance. This has prevented me from paying my past due balance. When I tried to chat for help, they couldn't accept my payment and recommended I call, which I can't do. Trying to set up an online account also failed, saying it's unable to create my account at the moment. I've exhausted all options and need someone to call me urgently to settle the payment and avoid service termination.