I have been on hold OVER AND HOUR after being transferred to the supposed Exchange Team...

GetHuman5447240's customer service issue with Whirlpool from November 2020

Help with my Whirlpool issue
First: share to improve GetHuman5447240's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5447240 may need:
Name, Email address, Billing address, Phone number, and Order number
The issue in GetHuman5447240's own words
I have been on hold OVER AND HOUR after being transferred to the supposed Exchange Team to look into the status of my replacement stove. I bought a brand new gas range which I received in August and have not been able to use the oven because it has been deemed NON REPARABLE. My claim number is ********** which was filed by the Safety Team. They told me Oct ** it would be *-* weeks to receive replacement. Called for an update today and now it they said it could be **-** days! Please have someone call me to straighten this out. I am VERY unhappy with Whirlpool's customer serve. Everytime I call have to wait on hold at least **-** min. Today after talking to the Safety Team rep he transferred me to the exchange team and I was on hold Over an Hour til I finally gave up and hung up. The holidays are coming and I STILL do not have an oven that works. I have Whirlpool appliances at two homes and I am a repeat customer. Thank you Susan Cawley

GetHuman5447240 did not yet indicate what Whirlpool should do to make this right.

How GetHuman5447240 fixed the problem

We are waiting for GetHuman5447240 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Whirlpool's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Whirlpool issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Whirlpool

Customer service issue
Reported by GetHuman5447240
Nov 9th, 2020 - 9 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 906 others
0 customers following this

Timeline

GetHuman5447240 started working on this issue
Nov 9th, 2020 6:56pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies