Have a Whirlpool water heater with the Honeywell thermostat apparently the thermal coup...

GetHuman819391's customer service issue with Whirlpool from June 2018

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The issue in GetHuman819391's own words
Have a Whirlpool water heater with the Honeywell thermostat apparently the thermal coupling has gone out and I need to remove the old one the gas line that looks like it goes up to the thermostat I cannot break loose that fitting so I can remove it it's the one that has a little corrugated pipe going up any ideas how to get that loose
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Whirlpool

Customer service issue
Reported by GetHuman819391
Jun 25th, 2018 - 4 mons ago
I have an issue with Whirlpool too
Not resolved
Seen by 9 customers so far
Similar issue to 173 others
1 customer following this
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Timeline
GetHuman819391 started working on this issue
Jun 25th 6:58pm