WhatsApp Customer Service Issues

Archive 87

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #87. It includes a selection of 20 issue(s) reported June 1, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello dear administrators, We have encountered a significant issue with one of our numbers that requires urgent attention. This specific number is crucial for us as we have been utilizing it for WhatsApp communication for approximately 4 to 5 years. Upon acquiring a new Android phone, we attempted to verify the number but have not been able to receive the verification code via SMS or call despite numerous attempts. We are left with only one or two remaining attempts before facing a potential delay of at least one day. We possess the number and all necessary documentation. Additionally, we have alternative accounts on Telegram and Imo. How can you assist us in resolving this matter promptly? The number in question originates from Afghanistan (+93). We eagerly await your swift response and support.
Reported by GetHuman8404362 on Thursday, June 1, 2023 10:58 PM
Good morning. Please advise. Around 2 am, as I understood, my WhatsApp was hacked. Around 7 am, when I checked it, I received a message stating that my phone number was not registered on this phone, or perhaps registered on another one. I did not receive any notifications or SMS codes on my phone. After that, I entered a 6-digit code to verify, got into WhatsApp, managed to send a small message to support, and WhatsApp crashed again. Now it says I can enter the 6-digit code again in 24 hours. Please help me access WhatsApp today.
Reported by GetHuman8404851 on Friday, June 2, 2023 4:54 AM
I apologize for the violation of WhatsApp's terms and conditions. On April 2, [redacted], I was robbed at gunpoint in Ojuelegba, Lagos, Nigeria, around 10 am. Since then, I lost access to my phone and WhatsApp. I am unsure how to report this incident to WhatsApp as the person who robbed me is impersonating me and has taken control of my WhatsApp account. My number, +[redacted][redacted], has been banned by WhatsApp. Every time I contact support, I receive a message saying, "our system has flagged your number." Thank you in advance for your help. - A.A.
Reported by GetHuman-ayiolawa on Friday, June 2, 2023 5:47 AM
Hello, I am reaching out regarding the unexpected disabling of my WhatsApp account, which is vital for work communication. Important company data and customer interactions rely on this account for swift responses. I kindly request the account to be restored promptly. I am willing to follow all rules to prevent any issues in the future. You can reach me at my WhatsApp number: +86 [redacted]6. Warm regards, Maggie
Reported by GetHuman8405125 on Friday, June 2, 2023 9:09 AM
Subject: Appeal for WhatsApp Account Unban Dear WhatsApp Support Team, I am reaching out regarding the recent ban on my WhatsApp account, +[redacted]07. I received a notification about the ban, but I am unsure of the reason behind it as I have always adhered to the terms of service. WhatsApp is a vital communication tool for me to connect with family, friends, and work contacts. I am disheartened by the ban and would appreciate your assistance in resolving this matter. I am open to any feedback on potential violations and am committed to following the guidelines going forward. I kindly ask for a review of my account and a chance to rectify any unintentional errors. My goal is to regain access to my WhatsApp account promptly to resume my daily interactions. Thank you for your attention to this appeal, and I anticipate a positive resolution. Best regards, [Kennedy]
Reported by GetHuman-kennsure on Friday, June 2, 2023 9:35 AM
Hello, I need assistance as my WhatsApp account has been banned without any explanation. I have used WhatsApp for years without breaching any terms. Today, upon trying to log in, I was surprised to see the ban. I have not received any prior warnings from WhatsApp. I am frustrated and disappointed by this action and appeal to have my account reinstated promptly. Rest assured, I have always adhered to WhatsApp's terms and have not participated in any activities that would warrant an account suspension. Name: Santhosh Email: [redacted] WhatsApp Number: [redacted]
Reported by GetHuman8405740 on Friday, June 2, 2023 2:48 PM
Hello, I need assistance with my WhatsApp account. Today, when I attempted to log in, I discovered that my account had been permanently deleted without any warning or reason. I have been a long-time user of WhatsApp and have never violated any terms of service. I am surprised and upset by this sudden ban and would appreciate it if the matter could be investigated promptly. I have always followed the app's policies and am unsure why my account would be suspended. Please review this issue and restore my account access. Thank you. Regards, Rajasekhar Email: [redacted] WhatsApp Number: +[redacted]52
Reported by GetHuman-kanchamr on Saturday, June 3, 2023 2:43 AM
6:15 pm. [redacted] Thank you for your message regarding WhatsApp support. We understand you are currently unable to access WhatsApp and we are working diligently to respond to your request. We appreciate your patience and will get back to you as soon as possible. For further information, please read this article. WhatsApp Support Team Visit our support center! I apologize from the bottom of my heart to the entire WhatsApp team and request you all to reinstate my number promptly. Personal groups, my personal office contacts, my friends' numbers, and my family numbers are associated with my number. Please request people to swiftly reopen my number. I urgently need this number as it contains a lot of personal data. Dear respected individuals, please unblock my WhatsApp number. My number is linked to my family contacts, family groups, and personal data. Kindly unlock my WhatsApp number immediately +([redacted]01).
Reported by GetHuman8407392 on Saturday, June 3, 2023 4:19 AM
Hello WhatsApp, My friend's (name) phone number has been banned due to an image exploit loophole, unknowingly violating WhatsApp's policies. He is eager to recover his account promptly as he uses it for work within the app's guidelines. He is determined to use WhatsApp responsibly and seeks your assistance in unblocking his account. I kindly request you to understand his situation and lift the ban on his number (+92 [redacted]7). Thank you for your support.
Reported by GetHuman-wmuhamma on Saturday, June 3, 2023 6:24 PM
My WhatsApp has been banned, and I have not violated any terms of service. I have tried to go online but got no help from the support team. It's been two days now, and not being able to communicate with friends, family, and coworkers is stressful. If I have unknowingly violated any terms, I apologize and would like assistance in regaining access to my account. Thank you.
Reported by GetHuman-prudance on Sunday, June 4, 2023 3:11 AM
Subject: WhatsApp Account Permanently Banned From: [redacted] Hello, Our system has detected that your account has violated our Terms of Service, resulting in the permanent ban of your phone number. If you believe this ban is in error, please reach out to us for further assistance. Thank you, Rehman S. Hi! I have been using WhatsApp for around 4 months, and my account was suddenly banned. I contacted your support platform a few days ago, but I have not received any email regarding the issue. Kindly consider unbanning my WhatsApp account linked to the phone number +[redacted]41. Your help in this matter will be greatly appreciated. Thank you, +[redacted]41
Reported by GetHuman-raadiq on Sunday, June 4, 2023 4:11 AM
To activate your account, you need to verify your phone number with a registration code. Ensure that your phone: - Has an active SIM card for the number you’re activating. Unsupported numbers like VoIP, landlines, toll-free, and more can't be registered on WhatsApp. Input your number in full international format. - Has a stable internet and cellular connection to receive SMS/calls. When abroad, you should be able to get international communication. Roaming may lead to additional fees. - For prepaid lines, ensure you have enough balance for SMS or calls. Complete the registration process and activate your account once your phone is set up correctly.
Reported by GetHuman8409276 on Sunday, June 4, 2023 5:18 AM
Dear WhatsApp Support Team, I am reaching out for help with unblocking my banned WhatsApp account, +[redacted]03. I believe my account was mistakenly banned and would like it reinstated. I have used WhatsApp for 3 months without breaching any terms of service. I kindly request a review of my account and the necessary steps for unbanning it. I rely on WhatsApp to communicate with family and friends, so not being able to use it is inconvenient. Thank you for your quick attention to this matter. Please let me know if more information is needed. Sincerely, MUHARAM KASSIM SALUM
Reported by GetHuman8379696 on Sunday, June 4, 2023 6:50 AM
I wanted to get back into my WhatsApp, but I seem to be having trouble accessing it. Thank you for your message, WhatsApp Support. I appreciate your efforts in addressing my request promptly. I understand you are working diligently to restore my access, and I look forward to hearing from you soon. Please provide updates as needed. Thank you for your assistance.
Reported by GetHuman8407392 on Sunday, June 4, 2023 10:25 AM
Hello, WhatsApp Support Team, Upon opening WhatsApp, I was surprised to see my account had been banned. The message stated that my phone number +91 [redacted] has been banned from using WhatsApp and to contact support for help. I want to clarify that I haven't violated any of WhatsApp's policies. I kindly request you to review my account and reactivate it. If I inadvertently violated any policies, I assure you I will be more careful in the future. Could you please reactivate WhatsApp on my number +91 [redacted]. Thanks & Regards, (Your Name: ahesah)
Reported by GetHuman-ahesanch on Sunday, June 4, 2023 12:02 PM
Hello, I am writing to inform you that your account has been flagged for violating our Terms of Service, resulting in the ban of your phone number. We recommend reviewing the “Acceptable Use of Our Services” section in our Terms of Service to understand the appropriate use of WhatsApp and activities that breach our terms. For more guidance on using WhatsApp responsibly, please refer to our Help Center article. Please remember, WhatsApp upholds its policies as outlined in the Terms of Service. Best, WhatsApp Support Team
Reported by GetHuman8409713 on Sunday, June 4, 2023 1:11 PM
Dear Sir/Madam, I am writing to inform you that my WhatsApp account has been unexpectedly banned. Despite being a long-time user and adhering to all the app's terms, I was surprised to discover the ban when attempting to log in. I have not received any prior warnings or notifications about violating any policies. I am incredibly frustrated and disappointed by this action. I respectfully request an investigation into this situation and the prompt removal of the ban on my account. I can confidently affirm that I have not participated in any activities that would warrant the suspension of my account. Thank you, B. Harsha Email: [redacted] WhatsApp Number: [redacted]
Reported by GetHuman-myprudhv on Sunday, June 4, 2023 6:28 PM
Hello, I am writing to report that my WhatsApp account has been banned without any valid reason. I have been a loyal user of the app for many years and have always abided by its terms of service. Upon attempting to log in today, I was shocked to discover that my account had been banned. I have not received any prior warnings or notifications from WhatsApp about any violations. I am deeply frustrated and disappointed by this sudden action taken against my account. I kindly request a thorough investigation into this matter and urge for the ban on my account to be lifted promptly. I can assure you that I have never participated in any activities that could have resulted in the suspension of my account. Thank you for your attention, - B. Harsha
Reported by GetHuman-myprudhv on Sunday, June 4, 2023 6:29 PM
I am inquiring about why my account was disabled on this number. I complied with all requests, sending messages and pictures when asked by the other party without violating your terms and policies. It seems those who reported me did so maliciously after I caught them in a deception. I provided pictures to dispel claims of being fake and even had a video call on Whatsapp to prove my authenticity. I urge your team to review the messages to verify I did not engage in offensive or impersonating behavior. Blocking accounts should not have biased criteria, and users should have the right to block those who block them. This reporting system seems unfair, penalizing truth-tellers due to false reports. Can you kindly clarify the reason for disabling my access to this number? Thank you.
Reported by GetHuman-zoffzoki on Sunday, June 4, 2023 7:23 PM
I am inquiring about the reason behind the deactivation of my account associated with this number. Despite sending messages and pictures as requested, I have not violated the terms and policies. It appears that certain individuals reported me due to ulterior motives as a result of being caught deceiving me. I provided pictures to counter accusations of being fake and even engaged in a video call on Whatsapp to verify my authenticity. I urge a review of the messages to confirm they were not offensive, rude, or in any way misrepresented myself. It is unfair to have biased criteria for blocking numbers when examining only one side of the situation. If users choose not to communicate, they can block me as I would also do. This practice of reporting seems unfair, as it hinders truth-telling due to fraudulent accounts. I kindly request clarification on the restriction imposed on my number: +[redacted]08.
Reported by GetHuman-zoffzoki on Sunday, June 4, 2023 7:25 PM

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