WhatsApp Customer Service Issues

I need help I received a message from a number I thought belonged to my friend who is planning a wedding. The message mentioned a code sent by accident, and I was asked to send it. I screenshot it, thinking it was wedding-related. However, it turned out to be individuals from Pakistan calling from Istanbul. They mentioned their number was different, and now I fear for my personal information being hacked or stolen.

Hello. I am Dr. Olubuogu Emmanuel Ekene. I was studying choir songs sent to me via WhatsApp, as I am a choir master, when suddenly I received a message that my WhatsApp account has been banned. I can assure you that I have not engaged in any inappropriate behavior on WhatsApp. I kindly request your assistance in resolving this matter promptly as it could impact the help I provide to my clients. As a choir master, I have many Christmas songs to learn, most of which are stored on my WhatsApp. Thank you for your help. Dr. Olubuogu Ekene Emmanuel

I recently attempted to send out Christmas wishes to my contact list when I received a notification that my phone number has been banned. I am unsure why this action was taken as I have not sent any inappropriate content. I kindly request assistance to resolve this issue promptly and have my number unbanned. My phone number is +[redacted]57, and I am located in Rome, Italy. As a Catholic priest and student in Rome, it is essential for me to have this matter addressed. Thank you for your attention to this matter.

Dear user, Unfortunately, your WhatsApp account has been restricted due to a violation of our Terms of Service. We take these matters seriously to ensure a safe and secure environment for all users. Kindly familiarize yourself with our "Acceptable Use of Our Services" section in the Terms of Service. We recognize that mistakes can happen, so if you believe your account was banned in error, please reach out to us for further investigation. Please understand that WhatsApp reserves the right to modify, suspend, or terminate services without prior notice under certain circumstances. Best regards, WhatsApp Support Team

A few days ago, I noticed multiple missed calls on my phone, which surprised me. Upon calling back, the unidentified caller began using vulgar language and did not listen to me, leading me to disconnect the call. More calls followed, but I chose not to answer. My son dialed another unknown number and faced similar verbal abuse. We suspect my phone number may have been compromised. Despite not sharing my phone with anyone, messages were sent without my knowledge. Later, I received a notification that my WhatsApp account was suspended for violating their terms, leaving me perplexed. After providing details to the WhatsApp team, I was informed about the violation and the ban was upheld. Despite explaining my innocence, no further response was received, and I am struggling without access to WhatsApp. I would greatly appreciate any assistance in getting my account unbanned. Thank you. B. P. S. from Greater Noida.

Almost a year ago, after a software update, I have been unable to use the WhatsApp phone service. It continuously prompts for a password that it does not accept. I've struggled to change the password and have given up on the service. Reinstalling the app has been unsuccessful. I am looking for advice on how to resolve this issue. Thank you in advance for your assistance. - AR

My WhatsApp account was hacked. A friend texted asking for a pin which seemed suspicious. When I tried to reach out, there was no response. I sent them the code anyway. The next day, my WhatsApp was inaccessible. WhatsApp support said I can't have two numbers linked. My account has been changed to a business account. Please assist, I'm unsure of what steps to take. Thank you.

Hello, yesterday I received a call from someone claiming to be from Du regarding the renewal of my phone number. They asked for an OTP, which I provided. Later, I realized the OTP was related to a WhatsApp Business code, but I am not using WhatsApp Business. I'm concerned someone might be using my number for the WhatsApp Business app.

Hello WhatsApp Team, Yesterday, I experienced a conflict on WhatsApp. I was using the app downloaded from the Play Store and had a group with my friends and family. Unfortunately, some individuals who hold a grudge against me due to my father's passing attempted to harm me. Despite trusting one of them, I made him an admin in the group. However, while I was offline, he removed all members and admins, changed the group name to something inappropriate, and posted a banned photo, leading to my ban. I am innocent and request to have my number unbanned. I assure you that I have no intentions of violating WhatsApp guidelines. Thank you for your understanding and assistance in lifting the ban on my number. Wishing you a Merry Christmas and a Happy New Year. Best Regards

Yesterday, I received a WhatsApp message from someone I believed to be my niece asking for a code that she accidentally sent to me. I provided the code, only to later discover it was a scam. Now I am unable to access my WhatsApp; I keep getting a message saying I've tried to verify too many times (which I haven't). My contacts have informed me that they are receiving messages from me on WhatsApp requesting a code. I want to clarify that these messages are not from me. I need assistance with this issue. Thank you.

My account was hacked today. Someone texted me using a family account and asked for a verification code that was sent to my phone. Thinking it was from my cousin's account, I shared the code. Now, my account is being used by someone to ask my contacts for money. I am also being asked for money because my personal information in chats has been compromised.

I changed from an iPhone to an Android phone and faced some issues while transferring my WhatsApp account. After several attempts to receive the security code, my number (+39 [redacted]) got blocked on WhatsApp. Currently, I'm using a temporary number on the app, but I need to recover access to my original number as well.

Dear WhatsApp Team, I realize I may have violated your policies, and I sincerely apologize if I did. Could you please reconsider and lift the ban on my WhatsApp number? This number is crucial to me as it connects me with my friends, family, and important business contacts. I assure you that I will strictly adhere to all terms and policies going forward. Thank you.

I own an iPhone with 128GB and I recently purchased iCloud storage. I attempted to back up my data, initially encountering a lack of space error, which was confusing. Subsequently, when the backup process was at 83%, it restarted back to 0%. I urgently need to transfer crucial information from my old phone to my new phone. Please assist promptly.

I have an iPhone with 128GB and I recently purchased additional iCloud storage. I attempted to back up my phone, encountering an error stating insufficient space initially, which was odd. However, once the backup commenced, it reset from 83% to 0%. I am in possession of a new phone with crucial data, and I require assistance in transferring it from my old device to the new one.

Hello, I recently changed my phone number and am having trouble accessing my previous WhatsApp account. WhatsApp is sending a verification SMS to my old number, which has been blocked by my previous carrier ([redacted]). I need to access my old WhatsApp account to transfer my contacts to my new number.

Sir, I am facing an issue with my WhatsApp where messages are being sent from my number without my consent. People are receiving emails from my mobile. There seems to be a hacking incident. Please help me with this security concern. I am worried about any financial transactions that could happen. My phone number is [redacted]. Thank you.

I have summarized my feedback expressing concern about a number, [redacted], that has been sending harassing and abusive messages to me daily. I request for this WhatsApp number to be temporarily banned within the next 2 days; otherwise, I will be forced to file a police case against them. Thank you, WhatsApp support team. Warm regards, Deependra Singh

I recently encountered a fraudster on WhatsApp, using a phone number [redacted]. Their name is pretending to be twins of Adidas. The scammer, who claims to be a widower living in Syracuse, NY, messaged me asking for money after mentioning a house in Ottawa, Canada. The individual stated they were in Brazil for a design project evaluation. When questioned about messaging instead of calling, they explained being busy. Their calls, usually at night, did not sound American. Being cautious, I noticed these inconsistencies in their story.

Good evening, I just bought a new phone, an iPhone 12 mini. I transferred all my data from my Android Huawei phone, but my WhatsApp conversations didn't transfer to my iPhone. I downloaded Google Drive on my iPhone and logged in with my old account, but I can't find the "Backups" section. When I open WhatsApp, it asks me to restore from iCloud instead of Google Drive, but I've never backed up to iCloud. Do you happen to know how I can get all my chats back? I also emailed myself all the conversations but can't figure out how to import them into WhatsApp. Thank you in advance for your help. -E.D.