WhatsApp Customer Service Issues

I am Syed Asim Mehmood from the electronic media industry. My WhatsApp number is +[redacted]36. It has been banned for violating the platform's policies. After reading the rules and new policies thoroughly, I assure you that I will not break any rules in the future. My WhatsApp number is essential for my official communications, and being banned has caused me many problems. I kindly request the WhatsApp team or administrator to give me one last chance. I am a responsible citizen and taxpayer. Please unban my number as I promise not to repeat any violations. I would be grateful for this opportunity to use the service fairly. I am still waiting for a response after indicating in an email that my issue was not resolved. Please consider the importance of my number to me.

Hola, buenas tardes. Tengo un Samsung S7 Edge y me gustaría saber si puedo cambiar la tarjeta SIM para tener un número diferente en WhatsApp sin que se desconfigure mi cuenta de WhatsApp principal. Quiero poder utilizar dos números distintos en el mismo teléfono y mantener separadas las cuentas de WhatsApp. Agradezco cualquier asesoramiento que puedan brindarme al respecto. ¡Gracias!

Hello, I'm Jerry Calcano from Orlando, FL. My wife is Jenny Reinoso. Today, March 9, [redacted], someone hacked her account. They are still sending messages to her contacts asking for money for a fake emergency. Please try calling her at [redacted]. Someone is pretending to be her in Spanish. Additionally, they are sending emails asking for verification to reactivate the account. Please be cautious as they might be using a form to hack into users' information. Thank you all for your help and have a great day!

Hello, Thank you for your attention. My name is Julio Cesar Gomez and my cellphone number is [redacted]. I own a Samsung S9 PLUS. The reason for this email is that my WhatsApp account was suspended due to an error, apparently for violating some usage policies by sending notifications to my broadcast list of clients. I deeply regret this penalty as this is my contact number that I have had for a long time, and I use it to communicate with my clients, trying to avoid spam as much as possible. I rely on this channel to respond to my clients as my work and the income of my family and children depend directly on it. For this reason, I kindly request your consideration and understanding. Thank you. Sincerely, Julio Cesar Gomez

I'm feeling frustrated and confused. After making changes to my chat settings with my partner to encrypt our conversations, I am now unable to see his profile picture. I was certain he wouldn't remove his niece's picture, so I sought help at a store. Unfortunately, the staff there accidentally deleted all our past chats and images, leaving me devastated. I am wondering if there is a way to undo the encryption. If not, I'm considering creating a new account with a different phone number to restore the ability to see his picture during our chats, as having an empty space is unsettling for me.

Hello WhatsApp team, I am Fernando Masagao, the owner of Helpy Company. We have been using our WhatsApp account to communicate with customers worldwide for over 5 years without any issues. It's our primary means of interacting with our customers. Today, I received a notification informing me that our business account has been banned from WhatsApp. My mother, who is an attorney, manages our Brazilian operations. You can verify our presence on YouTube under Helpy Company, where my mother's videos have garnered over 11 minutes of watch time. We are the leading channel specializing in Visas. Additionally, you can check our 5-star reviews on Google and Facebook, totaling over 2,[redacted] reviews combined. Helpy Company has maintained an impeccable reputation over the years, and we rely on referrals and recommendations from our customers and YouTube channel for our leads. We are a prominent visa company in Brazil, with our contact information widely available. Losing this account would have an unprecedented impact. Thank you.

Hello. I'm reaching out to invite people to a free event via WhatsApp. Unfortunately, my account got logged out and banned. I realize now that I may have violated the terms and conditions unintentionally. I have carefully reviewed all the terms and conditions and assure you that I won't repeat this mistake. Please consider unbanning my WhatsApp account with the number [redacted]. This is my only account, and it holds vital contacts such as family, friends, and work groups (including all my bosses). I truly value this account and hope for a chance to rectify this. I apologize for the error and commit to following your rules diligently. Thank you for your understanding. Sincerely, Yuen Mei

Hello WhatsApp Team, I recently discovered that my number has been banned from using WhatsApp. If I have violated any policies, I sincerely apologize for that and regret my actions. I kindly request for my WhatsApp number, [redacted], to be unbanned as it is my primary and personal means of communication with friends, family, and important business contacts. I assure you that I will adhere to all terms and policies going forward. Thank you for your understanding and consideration.

Dear Whatsapp Team, I would like to request the unbanning of my WhatsApp number, [redacted], as it is my primary means of communication with friends, family, and business contacts. I apologize if I have inadvertently violated any of your policies and assure you that I will comply with all terms moving forward. Thank you for your consideration. Sincerely, [Initials]

My number [redacted] has been banned from WhatsApp, which is my personal number. Please consider unbanning my WhatsApp number [redacted]. Unfortunately, my WhatsApp number has been banned. Kindly assist in reopening [redacted]. I am unable to use WhatsApp as my number has been banned. Seeking help to unban my number. My WhatsApp number, [redacted], got banned yesterday, and I had to open another account with a different number. Apologies for the inconvenience, please assist in unbanning my number. My WhatsApp has been banned, it is crucial to me. Please reopen it for [redacted]. Kindly help me unban my WhatsApp number for the crucial communication I need. My WhatsApp is not working; your assistance would be highly appreciated. Until last week, I was using WhatsApp with the number [redacted]. Unfortunately, the number got banned. Please reactivate it. My WhatsApp number [redacted] has been banned. Requesting assistance to reactivate it. Unfortunately, my WhatsApp backup data is missing from Google Drive. I have attempted to recover it without success. My account was banned without any clear reason provided. Kindly review and unban my WhatsApp account linked to [redacted] My WhatsApp ID has been banned without a valid reason. Kindly investigate and resolve. Kindly unban my WhatsApp number, as it was banned without cause. Seeking assistance in unbanning my WhatsApp number.

My WhatsApp media folders are empty, but when I attempt to back up, it takes over 12 hours and often fails. Although I have deleted all media files, the backup size is over 40GB. I recently upgraded my phone and don't have a backup to transfer. The app settings show WhatsApp storage as 92GB, yet data usage within the app is minimal. Despite having a Samsung Note 9 with 512GB memory, the backup process is still slow and excessively large. I suspect it might be including data from other sources like Google Drive, Photos app, or Samsung Drive. Uninstalling and reinstalling without a backup is not an option, and I am puzzled by the inflated backup size and storage display.

Good evening, I am reaching out to inform you that since Tuesday, March 15, I have been unable to use your WhatsApp Messenger application. I switched phones on Tuesday, March 15 (Android to IOS). However, the activation codes for the new account took a long time to arrive. This might not be your fault, I understand, yet once received, I try to validate my account. The issue arises when I enter the code sent to me, it is invalid, and I have to wait for a new code to be sent (1 hour, 5 hours, 24 hours, and now 2 days). I am therefore unable to respond to important messages during this crisis. I would appreciate prompt assistance. I want to remind you that I have had no access to WhatsApp since March 15. - Why is it impossible for me to validate my WhatsApp account? Sent from my iPhone

I am experiencing issues with my WhatsApp account. My WhatsApp number is [redacted]. I am seeking assistance from the WhatsApp Support Team as my account has been banned. I am from Chandigarh, India. Kindly review and help me resolve this issue. Thank you.

Hello. I requested assistance earlier, but the provided solution doesn't address my issue. Therefore, I'd like to pose a different query. I realize that when I backed up my WhatsApp data on my old iPhone, the videos were not included for some unknown reason. I'm unsure where the error occurred. Even though I've backed up all contents on my iPhone and most of my WhatsApp data, the videos were omitted. Since I still have my old iPhone with the videos, is there a method to solely back up either the videos or all the WhatsApp data to iCloud or iTunes? My plan is to then uninstall WhatsApp, reinstall it, and retrieve the backed-up files. My inquiry is about how to exclusively back up WhatsApp data (without including everything else on my device) while ensuring that the videos are incorporated in the backup for future retrieval.

Dear Whatsapp Team, I am Jyoti. I believe my whatsapp number (+91-[redacted]) was banned possibly due to unknowingly violating your rules. This number has been in use by me and my family, friends, and colleagues for the past 13 years. It holds significant documents, official and personal chats that are important to me. As a first-time offender, I kindly ask for the ban to be lifted promptly on my number. Thank you, Jyoti

My account has been hacked and used for robbery and fraud. My family and friends on the platform have been complaining. Please block the account and all messages in it. My WhatsApp account number is +[redacted]6. You can also reach me via email at [redacted] I am sending this message from Nigeria. I was tricked when someone called me, sent me a code from one of my groups, and asked me to provide the code. Shortly after, I started receiving calls from family and friends reporting suspicious messages sent from my WhatsApp account, which I confirmed. My account has been hacked by an unknown person. The call I received was from Connecticut, the phone number is +[redacted]0, and a code was provided. Please assist me in blocking the account.

Hello, I have been unable to access my WhatsApp account for a week now. It was blocked without any explanation. I am currently in Abu Dhabi and rely on WhatsApp to stay in touch with family and friends, especially during this critical time with the coronavirus outbreak. I kindly ask for clarification on why my account was blocked. If there was a mistake on my end, I am willing to correct it. I am also willing to provide identification if necessary. I can assure you that I have not engaged in any illegal activities on my account. My WhatsApp number, +91 [redacted], is currently deactivated. Please investigate the issue and respond promptly. Looking forward to your reply. Best regards, Jerin M John

Hello, I recently attempted to use WhatsApp for my business but received a message stating my number was banned. I was informed via email that my phone number might not be valid. I have replied to the support team, providing proof of my recent phone plan payment. I am eager to have the ban lifted as I rely on the app for my business communications. Thank you.

This morning, my account was hacked. Someone called me pretending they wanted to add me to a WhatsApp group and tricked me into sending them a verification code. Despite having my WhatsApp PIN, I lost access as the hacker changed my Two-Step Verification. I urgently need my WhatsApp account restored with the new Two-Step Verification. My WhatsApp number is [redacted]9, name Itunuoluwa, email [redacted], and the product involved is a TecnokA6.

This morning, my account was hacked after receiving a call from a man asking for a WhatsApp code they sent me. Unfortunately, in a moment of confusion, I shared the code. The hacker advised me to turn off my data, then asked for another code which I did not provide. Now, I have lost access to my WhatsApp account due to the Two-step verification change by the hacker. I urgently need assistance to regain access to my WhatsApp and reset the Two-step verification. My WhatsApp phone number is [redacted]9, my name on WhatsApp is Itunuoluwa, and my email is [redacted]