I sent money and paid with extra **.** to use debit to for vendor to have in hand.*I ju...

GetHuman2380538's customer service issue with Western Union from March 2019

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The issue in GetHuman2380538's own words
I sent money and paid with extra **.** to use debit to for vendor to have in hand.*I just called CS ** minutes ago and spoke to Francis, Asked why this happened and he just kept saying we will refund t full amount. I had valid questions, like so I can resend now if you refund, yes a full refund I tried to ask him if we could resend it and ask that the debit card fee be waived as the money was released immediately from my bank to WU, The transaction page said In progress*For * days! What did I pay **.** for? I started to ask about options, for immediate payment to my vendor, and he hung up on me! I am a very unhappy customer as now you are holding the money and failed to give me the "In minutes" service I paid for!*Please Make my Funds Available Immediately and waive the **.** free on my resend to vendor! Also I want 'Francis' to have human resources give him the definition of Customer Service. your attention to this immediately is imperative. If not I want the number to speak to someone in Tier * or * aka. The Escalation Dept. Thank you for your immediate attention to this problem. Corey Green*phone: ***-***-**** Fix It.

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What Do I Do If I'm Having Trouble Receiving a Payment from Western Union?What Do I Do If My Western Union Account Is Blocked?
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Western Union

Customer service issue
Reported by GetHuman2380538
Mar 5th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3249 others
0 customers following this

Timeline

GetHuman2380538 started working on this issue
Mar 5th, 2019 5:57pm