I'm recovering from a brain injury and I went to restaurant********* **** Prentiss scho...

GetHuman5892259's Complaint issue with Wendy's from March 2021

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The issue in GetHuman5892259's own words
I'm recovering from a brain injury and I went to restaurant********* **** Prentiss school Rd. I requested no tomatoe products on my sandwich please because I'm allergic. Ketchup was placed on my sandwich so I returned to that location and asked for the manager who was very rude and and had no empathy nor sympathy towards the careless actions of her team. The manager who is African American female who rush and brush me off as of I was waiting her time . I informed her that no tomatoe product should be placed with my order she rush to hand me a sandwich out the window without carefully listening to the issue that previous occurred. I received my order from her with Ketchup on it and when I call her to let her know the mishaps on her part she refused to her it!!! I've been coming to this location for a long time what happened to professional experience and outstanding customer service experience when you spend your money with restaurants

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Wendy's

Complaint issue
Reported by GetHuman5892259
Mar 26th, 2021 - 4 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 298 others
0 customers following this

Timeline

GetHuman5892259 started working on this issue
Mar 26th 10:36pm
GetHuman5892259 indicated the issue is not fixed yet.
Mar 27th 4:42am

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