I visited wendys on grand river in livonia at *** pm. I ordered a salad without cheese...

GetHuman-orieshel's customer service issue with Wendy's from October 2018

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The issue in GetHuman-orieshel's own words
I visited wendys on grand river in livonia at *** pm. I ordered a salad without cheese due to a dairy allergy. I got to the window and they said, "the salad comes with cheese, do you still want it?" I replied, "No, I'm allergic to dairy, so, I can't have the cheese," assuming they meant did i want the cheese. I then waited for my salad and it didnt come, so i said, "oh i did want the salad." They ther n told me that they can't make a salad without cheese, that all of their salads have cheese on them. I am super disappointed that this Wendy's does not seem to be capable of making a salad that i can eat. I have never had an issue at any other other Wendy's making me a salad without cheese .We have to
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Wendy's

Customer service issue
Reported by GetHuman-orieshel
Oct 19th, 2018 - a mon ago
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GetHuman-orieshel started working on this issue
Oct 19th 1:10am