Speak to a human being - the issue is complex!! Texted code to my landline. DUH. That does not work.

GetHuman986349's customer service issue with Wells Fargo from August 2018

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Help with my Wells Fargo issue
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The issue in GetHuman986349's own words
Get the additional code I need to access my online account. ... I am away from home for a month. I tried to access my account online and I now need an additional code (is this new?) besides my password. You only have my home phone number. I tried to have the code called in there but need to be THERE to press pound to get the code. I’ve tried to do this through your phone tree to no avail. This is becoming very frustrating and I would like to talk with a LIVE human being. I have been a customer of this bank for ** years and do not appreciate the poor customer service so far on this issue. Please help!
This is extremely frustrating. Too complex to be handled by a phone tree!!! Need a human being.
A call from a human being.
First started banking with First Union in ****!!
Tried the phone tree - does not work!!!!
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Wells Fargo

Wells Fargo Online
Customer service issue
Reported by GetHuman986349
Aug 13th, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 783 others
0 customers following this
Items needed
Name on the account
Billing address
Account holders birthday
Last 4 of SSN
Full card number


GetHuman986349 started working on this issue
Aug 13th, 2018 5:30pm
GetHuman986349 indicated the issue is not fixed yet.
Aug 13th, 2018 6:35pm
GetHuman986349 indicated the issue is not fixed yet.
Aug 13th, 2018 6:37pm
GetHuman986349 indicated the issue is not fixed yet.
Aug 14th, 2018 7:59pm