This will be my *th attempt at getting anyone to contact me. I've twice sent an email...

GetHuman-corebene's customer service issue with Weil-McLain from May 2018

13 views | 569 similar | 0 following
Help with my Weil-McLain issue
Next: our robot will wait on hold for GetHuman-corebene to get a Weil-McLain rep on the line!
Always use the GetHuman Phone to call Weil-McLain. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-corebene's own words
This will be my *th attempt at getting anyone to contact me. I've twice sent an email , twice to some "webmaster @weil-mclain or something and just now to *****@***.com and now this contact site. My issue ? On Sept ** **** I had a Weil-Mclain GV**** installed at my house in Speculator NY by the local contractor in Northville NY- Allen and Palmer. It replaced a **...that's THIRTY-year old furnace. Everyone said, Weil-Mclain is the best so that's what we put in at the suggestion of Allen and Palmer. Total cost apx. $**** ( $****) for the boiler alone. On April **th **** (* *** years later) we see glycol all over the floor and think- Holy **** ! we have a problem. Allen and Palmer come up the next day which was great service and inform us we need a new boiler. We're informed they need to contact Weil-Mclain to get the green light to do so under warranty. They reassure us that it's covered as it's only * ***...THAT's * *** years old...BUT...BUT..not the labor charge to remove the new ish boiler to replace it with a new boiler. Wow what a company. I get a bill from Allen and Palmer for $***.** . Now I ask you. Is that fair ? Is that how Weil-Mclain absolves themselves by repeating the sad line of -Well, it says in the warranty labor is not covered. REAAAALLLLLY ?...So should I take solace in the fact that if my new boiler goes again in * *** years I should rejoice as your company will come and replace it and just not cover labor. So in * *** years I have spent **% of what the boiler cost or apx. **% of the whole installation. I am sure your company EXCELS at apologies and has a trained staff to sincerely say- We're sorry, but that's our policy sir"...Again sir, we're sorry for the issue "..." Have a nice day""' oh, and we're really really sorry. I am on the hook now for the bill and have no alternative but to pay it. So what might I expect as a remedy ? ...Refund me me my $***.**. That would be the decent thing to do, the honorable thing, the company reputable thing...THE CUSTOMER SATISFACTION thing. I guess the first thing will be to see if anyone ever responds to my emails-now *- of them and offers something...anything...I can be reached at ***-***-****-cell or ***-***-**** -home. Today is Monday the **th. I'm on pins and needles to see if anyone gives a **** about your policies as it relates to people who have to replace a new furnace with a new furnace. Glenn Naevestad

GetHuman-corebene did not yet indicate what Weil-McLain should do to make this right.

How GetHuman-corebene fixed the problem

We are waiting for GetHuman-corebene to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Weil-McLain's attention and get better help faster. Tap below to get started.
Having Weil-McLain issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-corebene fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-corebene
May 14th, 2018 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 569 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address


GetHuman-corebene started working on this issue
May 14th, 2018 4:23pm
GetHuman-corebene indicated the issue is not fixed yet.
May 14th, 2018 7:45pm
GetHuman-corebene indicated the issue is not fixed yet.
May 14th, 2018 7:47pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians