I am writing on behalf of my grandmother Heather McClean who is part of WeightWatchers...

GetHuman1967407's customer service issue with Weight Watchers from January 2019

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The issue in GetHuman1967407's own words
I am writing on behalf of my grandmother Heather McClean who is part of WeightWatchers Canada. She has been loving the program and the meetings and has lost ** pounds since July, nearly her goal weight. In her most recent meeting she found out the this was not actually the case and the companies "goal weight" for her is actual ***-*** pounds. Currently she is at *** pounds and is feeling wonderful. They told her that is was calculated based on height only, and, considering she is *'*" the goal weight had to be that low. She is nearly ** and, even considering her height, *** pounds is not a healthy weight. She has been dedicated and working very hard and this is a completely outrageous and unhealthy weight for her to try and reach. Because of this she will be quitting a program that she loves and I don't think that is fair. You're whole company is meant to be about a healthy lifestyle and body and this is anything but that. It is frankly quite alienating for her, because it is unrealistic for her to ever reach. I am ** and I am not even *** pounds, yet Im completely healthy. I do not think that this is fair at all, and I think that age should definitely be a factor in the goal weight. I find it disgusting that you would promote an unhealthy and much too low "goal" weight.
This is frustrating because no one seems to care in the company, and no one will respond to me.
They would make this right by adjustong their method of finding "goal" weight so that ot isnt unrealistically and dosgustingly low
I have an issue with Weight Watchers too
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Weight Watchers

Customer service issue
Reported by GetHuman1967407
Jan 15th, 2019 - 9 mons ago
I have an issue with Weight Watchers too
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GetHuman1967407 started working on this issue
Jan 15th 5:44am
GetHuman1967407 indicated the issue is not fixed yet.
Jan 19th 6:20pm
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Jan 19th 6:21pm
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Jan 19th 6:23pm