GetHuman847639's customer service issue with WePay from July 2018
Help with my WePay issue
The issue in GetHuman847639's own words
get access to WePay in order to receive a donation from MealTrain. ... WePay is sending my verification number to a wrong phone number, so I can't gain access to my WePay account in order to receive a donation that I desperately need from MealTrain!*WePay Support is not responding to me, and I have submitted * tickets! It's been * days!
The cell phone number that they are using to send a verification code to me is the wrong number. I don't even recognize the number, and I never even put a phone number in.
I need my number on their file changed to my current cell phone number in order so I can receive the verification code to complete my account set up, in order to withdraw my donation from MealTrain.
I'm a new customer. This feels like fraud.
There are no other options on how I can fix this!!!
I have an issue with WePay too
How GetHuman847639 fixed the problem
I e-mailed WEPAY and got a response from the co-founder himself. He was able to remove my old phone number off of my account.
Please help with my WePay issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.