I forgot my password for the account. **I dont live in China anymore to use the phone n...
GetHuman-chenafry's customer service issue with WeChat from March 2019
Help with my WeChat issue
The issue in GetHuman-chenafry's own words
I forgot my password for the account. **I dont live in China anymore to use the phone number linked to the account**I have been asking WeChat for over a month for help**I have money on the account and will be travelling to China on Friday. I need to use the account to pay for things, communicate, etc.*'*I still know the log in ID, just not the password**I have already answered the security questions... but no one responds to me!**Provide the following information:**. Your full name Chena Bryant Fry***. WeChat ID or mobile number used to register the account chenafry **************. Registration date August*September *******. The last login time my account on my phone was always on. The last day I used the account was around Feb.*-Feb.**. ***. Linked mobile number my old phone in China was ***********, my Malaysian number is ****************. Mobile number that can receive SMS *** *************. Email address that can receive email *****@***.com***. The WeChat IDs of at least three friends who are in your WeChat contacts* kescario (Katie Escario) wxid****qqp*gnss*** (Michele Soucy) wxid**usfo*h**dhs** (Larry Fry)***. Phone model frequently used to log in WeChat Samsung Galaxy S*****. User's nationality United States****. Current workplace UCSI Malaysia (I moved), previous BCIS (Shenzhen) GME (Dongguan)****. Receipt ID when retrieval not successful **********I moved to Malaysia and continued to use my Samsung phone up until February **, **** when my phone broke. I had to go buy a new phone (Huawei Nova *i). I downloaded all of my apps, including WECHAT. The problem is that I cannot remember the password to log in. I also can tell you there is about **RMB in my WECHAT account .
GetHuman-chenafry did not yet indicate what WeChat should do to make this right.
I have an issue with WeChat too
How GetHuman-chenafry fixed the problem
I happened to stumble upon a piece of paper that had my old account information on it when I was desperately looking through my old paperwork . Luckily I still had access to the email associated with my account. The actual WeChat team was of no help at all. I sent numerous queries asking for help. Only once did i receive a questionnaire to fill out but there were no instructions with what to do with it .or where to send it.
Please help with my WeChat issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common WeChat customer problems.
GetHuman-chenafry confirmed the issue is fixed. Hooray!
Apr 11th, 2019 12:18am
Setup Your New Home Easily
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!