I forgot my password for the account. **I dont live in China anymore to use the phone n...

GetHuman-chenafry's customer service issue with WeChat from March 2019

Help with my WeChat issue
The issue in GetHuman-chenafry's own words
I forgot my password for the account. **I dont live in China anymore to use the phone number linked to the account**I have been asking WeChat for over a month for help**I have money on the account and will be travelling to China on Friday. I need to use the account to pay for things, communicate, etc.*'*I still know the log in ID, just not the password**I have already answered the security questions... but no one responds to me!**Provide the following information:**. Your full name Chena Bryant Fry***. WeChat ID or mobile number used to register the account chenafry **************. Registration date August*September *******. The last login time my account on my phone was always on. The last day I used the account was around Feb.*-Feb.**. ***. Linked mobile number my old phone in China was ***********, my Malaysian number is ****************. Mobile number that can receive SMS *** *************. Email address that can receive email *****@***.com***. The WeChat IDs of at least three friends who are in your WeChat contacts* kescario (Katie Escario) wxid****qqp*gnss*** (Michele Soucy) wxid**usfo*h**dhs** (Larry Fry)***. Phone model frequently used to log in WeChat Samsung Galaxy S*****. User's nationality United States****. Current workplace UCSI Malaysia (I moved), previous BCIS (Shenzhen) GME (Dongguan)****. Receipt ID when retrieval not successful **********I moved to Malaysia and continued to use my Samsung phone up until February **, **** when my phone broke. I had to go buy a new phone (Huawei Nova *i). I downloaded all of my apps, including WECHAT. The problem is that I cannot remember the password to log in. I also can tell you there is about **RMB in my WECHAT account .

GetHuman-chenafry did not yet indicate what WeChat should do to make this right.

How GetHuman-chenafry fixed the problem
I happened to stumble upon a piece of paper that had my old account information on it when I was desperately looking through my old paperwork . Luckily I still had access to the email associated with my account. The actual WeChat team was of no help at all. I sent numerous queries asking for help. Only once did i receive a questionnaire to fill out but there were no instructions with what to do with it .or where to send it.
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Customer service issue
Reported by GetHuman-chenafry
Mar 27th, 2019 - 4 years ago
GetHuman-chenafry shared how to fix
Seen by 51 customers so far
Similar issue to 920 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address


GetHuman-chenafry started working on this issue
Mar 27th, 2019 3:33am
GetHuman-chenafry confirmed the issue is fixed. Hooray!
Apr 11th, 2019 12:18am

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